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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Intensive Care Coordinator, Community Service Agency

Beverly, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR42338 Date posted: 02/29/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description:

Sign on bonus up to $3000 (master's level and part-time pro rated)

New Competitive Rates

The Community Service Agency (CSA) uses a wraparound model to support youth (ages 3-20) and their families to be successful in the home or community setting. CSA uses a family-centered approach and our services are culturally sensitive.  Our Intensive Care Coordinators (ICCs) support youth and families by building new skills, helping them to access community support, and ensuring that all service providers are working together. ICCs collaborate with various community systems including: schools, Primary Care Providers, Department of Children and Families, courts, and other mental health agencies.  

Additional opportunities for ICCs include: training in trauma informed care models, training and utilization of the evidence based Wraparound model, potential quarterly bonuses and productivity incentives and participation in on-call phone support for a monetary stipend.

The ideal candidate is a team player that is organized, compassionate, and motivated to help youth and their families meet their goals and improve their lives.


  • Facilitate the development of a Care Planning Team (CPT) which will include both formal and natural supports.

  • Coordinate and communicate with members of the CPT to ensure implementation of the Individual Care Plan (ICP) and Safety Plan.

  • Meet with youth and family regularly.  Visits may occur in the office or in a community location such as the family's home, school, etc.

  • Monitor and review progress towards Individual Care Plans (ICPs).

  • Complete documentation to reflect services provided in a timely manner.

  • Carry a caseload as assigned.

  • Communicate with Managed Care Entities to ensure authorization for services provided.

  • Meet productivity standards for hours worked.

  • Build and adjust schedules as necessary to meet the needs of persons served. Afternoon/evening hours are required. Staff must be willing to schedule and hold appointments based upon the needs of the families served.


  • Master's Degree in a Mental Health or a related field preferred.

  • Bachelor’s degree in a human services field and one year of relevant experience working with families or youth.

  • Valid driver's license, good driving record, and reliable vehicle. Willingness to travel and transport youth as needed.

Schedule: Full time, M-F 40 hours per week

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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