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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Telehealth Installer

Beverly, Massachusetts

Organization Facility: Beth Israel Lahey Health at Home Category: Clinical Supplies & Processing Job ID: JR56381 Date posted: 07/08/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

What You’ll Do:

The Telehealth Installer is responsible for scheduling and installing telehealth equipment into patient homes, and for the removal and troubleshooting of telehealth equipment. Instructs the patient and/or caregiver on the use of the equipment and ensures understanding.  Cleans, disinfects, and maintains inventory of all equipment components.

More Specifically:

  • Deliver service in a prompt, courteous, responsive, caring manner that meets department standards.
  • Effectively communicate with customers to address needs and problems as they arise.
  • Adhere to all documentation protocols for telehealth software and EMR which includes direct data entry and visit encounters via electronic documentation.
  • Maintain confidentiality of all patient information.
  • Collaborate effectively with others to achieve positive work outcomes.
  • Demonstrate flexibility in the face of changes in the work environment and adjust work schedule accordingly.
  • Demonstrate a working knowledge of all telehealth equipment and the ability to teach patients/caregivers regarding the use of installed equipment.
  • Work in a manner that promotes safe conditions and minimizes hazards in the work environment that may adversely affect the safety and health of self and others.
  • Follow Safety/Infection Control policies, and uses personal protective equipment as necessary.
  • Report incidents, accidents, and hazards as per policy.

What You’ll Need:

  • High School Diploma; Associate’s Degree or college classes welcomed
  • Experience working with elderly populations is preferred.
  • Must have a strong level of comfort in providing services in patient homes.  Previous home healthcare experience is preferred.
  • Must have or be willing to attain an active American Health Association BLS.
  • Strong organizational and problem solving skills.
  • Strong customer service skills.
  • Strong attention to detail.
  • Well-developed written and verbal communication skills.
  • Basic computer skills.

What You’ll Get:

  • A highly competitive pay rate & benefits package, including generous PTO, 403(b), and tuition
  • A reasonable geographic territory with strong clinical support resources
  • A highly inclusive, diverse team that values the input of all staff to provide excellent patient care

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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