Changing health care
to improve quality of
life for all.
Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.
Community Health Navigator
Boston, Massachusetts
Organization Facility: Beth Israel Lahey Health Performance Network Category: Community Benefit & Engagement Job ID: JR31462 Date posted: 09/11/2023When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
RegularScheduled Hours:
24Work Shift:
Day (United States of America)The Community Health Navigator is a trusted member of the community who helps patients’ better access and coordinate their health care. The goal of the Navigator is to assist patients with chronic disease get medical care and work on goals to remain healthy. The Navigator will provide support to patients and assist with real life issues that are interfering in their wellness.You will work alongside the clinical team to promote health and wellness and contribute to the goals and objectives of the patient’s care plan. A successful CHN will be a people person and able to develop relationships with the care team, physicians and most importantly the patient.
**Opportunity to explore certification as a Community Health Worker after 1 year.
Job Description:
Essential Duties & Responsibilities including but not limited to:
Effectively work with people from diverse backgrounds to reduce cultural and socio-economic barriers to quality health and social services
Establish positive and supportive relationships within an assigned caseload and work to motivate patients and caregivers to be active, engaged participants in their health.
Conduct social need, screenings and assessments to identify barriers and support plans to reduce the identified barriers.
Learn and become knowledgeable about resources to serve as a resource expert to facilitate access to community and governmental service agencies, which may include submitting referrals, completing paperwork on behalf of the patient and accompany patient when necessary.
Willingness to engage in the local communities as identified as operational areas of focus, which may include Boston, Chelsea, Dorchester, Cambridge.
Flexible scheduled working hours, primarily week day , opportunity to entertain evening, weekend and hybrid remote schedule options after successful onboarding / orientation period and satisfactorily meeting key performance measures.
Skills, Knowledge & Abilities:Bilingual fluency preferred (Spanish, Cape Verdean Creole, Haitian Creole ).
Basic knowledge of medical terminology preferred.
Ability to connect with people and understand the challenges they face
Experience:1-2 years related work experience in a medical office, or other human service / community based setting
Related work experience with Community based organizations or public service agencies
Ability to travel (car or public transportation) within assigned community setting as needed
At a minimum High School Diploma or GED required (required)
Vocational or Technical training in Community Health Worker desirable(preferred)
Minimum Qualifications:
Education:1-2 years related work experience in a medical office, or other human service / community based setting
Related work experience with Community based organizations or public service agencies
Ability to travel (car or public transportation) within assigned community setting as needed
Skills, Knowledge & Abilities:Bilingual fluency preferred (Spanish, Cape Verdean Creole, Haitian Creole, ).
Basic knowledge of medical terminology preferred.
Ability to connect with people and understand the challenges they face
KEYWORDS: Advocate, Coach, Navigator, Liaison, Community Health , patient, resource, outreach, wellness, quality
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
