Skip to main content

Career Opportunities

With us, you're more than the job you do

Search Jobs Close

Search Jobs

Learn more about working at Beth Israel Deaconess Medical Center

Medical Assistant - Surgery

Boston, Massachusetts

Organization Facility: Beth Israel Deaconess Medical Center Category: Technician Job ID: JR17012 Date posted: 03/24/2023
Apply Now

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Summary: Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office based procedures.

Job Description:

Essential Responsibilities:
  1. Greets patients and escorts them from the waiting room to the proper examination room. Maintains patient flow so that surgeon is seeing patients on a timely basis.
  2. Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse and temperature. Prepares patients for exam per the individual surgeon protocol. Accompanies and assists the surgeon with exam, as necessary.
  3. Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon.
  4. Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. Monitors supply levels and replenishes as necessary.
  5. Maintains equipment and instruments in proper working order. Processes instruments to ensure appropriate sterilization. Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons.
  6. Triages and responds to patient clinical questions and telephone calls. Directs calls and inquiries to the appropriate surgeon when appropriate.
  7. Obtains reports and radiologic films as requested by the surgeon. Prepares medical records for clinical sessions ensuring that all required paperwork is included.
  8. Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested.
  9. Ensures appropriate handling/disposal of medical waste.
  10. Files, coordinates mail and correspondence distribution.
Required Qualifications:
  1. High School diploma or GED required. Associate's degree preferred.
  2. 0-1 years related work experience required.
  3. Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019. Successful completion of Basic Clinical Skills course at Northeastern University.
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. Ambulatory and/or Surgical Practice setting experience.
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Apply Now

Haven't found what you're looking for?
Sign up for our job alerts.

Join our Talent Community and be the first to know about our job openings.

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communications from Beth Israel Lahey Health.

Already a member?