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Learn more about working at New England Baptist Hospital

Patient Service Representative - Part Time

Boston, Massachusetts

Organization Facility: New England Baptist Hospital Category: Customer Service Job ID: JR51489 Date posted: 05/16/2024
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Job Type: Regular

Time Type: Part time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Patient Service Representative; 8-hour shifts, 8:30a-5:00p; Mon & Fri; may require coverage in 2 locations

Job Description:

Essential Functions

  • Provide medical and surgical office front desk support to Surgical practice   
  • Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.
  • Escort patient to exam room for provider during clinic 
  • Schedule appointments, ancillary testing and surgery
  • Request prior authorizations for medical procedures/diagnostic exams and surgery. 
  • Refer medical questions to appropriate sources (Physician, Manager, or Director.  Prepare end of day cash/copay reports. 
  • Submit billing to our billing vendor with appropriate supporting documentation
  • Respond to billing companies requests for documentation or clarification of charges. 
  • Participate in special projects as identified by the Physician, Manager or Director


  • High School Diploma or equivalent
  • Proficiency with computers and medical terminology preferred

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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