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Recovery Support Navigator

Boston, Massachusetts

Organization Facility: Beth Israel Deaconess Medical Center Category: Community Benefit & Engagement Job ID: JR7483 Date posted: 01/13/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Summary:

Under the direction of the manager or supervising clinician, the Community Resource Specialist II practices resource specialist work at an advanced level. Provides leadership to the Community Resource team in administration, program development, training, and oversight. Collaborates with social work and/or medical staff to obtain community resources for Medical Center patients and families. Within developed area of expertise, provides orientation and ongoing training related to community resources to staff, students, medical professionals, patients and families.

Job Description:

Essential Responsibilities:

Recovery Support Navigator provides care coordination and follow up for patients with Substance Use Disorder diagnosis. Utilize motivational counseling skills to engage patients in treatment. Support patients in identifying individual goals of recovery Provide coaching, role modeling, and mentoring to maximize engagement in treatment. Collaborate with interdisciplinary team and community agencies to help facilitate transition to appropriate level of care Identify and address potential barriers to treatment, such as transportation, insurance, etc. Develop referral relationships with community resources (detox, MAT clinics, CSS, IOP, etc) across wide geographic area. Provide education about recovery process and harm reduction strategies. Identifies system and/or organizational barriers to care and recommends strategies to improve access.

Develops optimum liaisons with community and governmental agency personnel to facilitate negotiation of complex systems. Visits agencies when indicated to broaden knowledge and relationships with the agencies.

Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts. Functions as the primary health care contact for psychosocially complex patients when needed. Provides timely and appropriate documentation in patients' medical records (paper and electronic).

Determines the resources that would optimally meet patients' and families' needs independently and/or in conjunction with clinicians. Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs. Makes independent decisions about what services to recommend to a patient/family.

Participates in medical center and community task force groups regarding patient care and programs. Represents Community Resource staff in departmental planning and administration. Keeps staff informed of procedural requirements and changes required by state and local agencies.

Advocates on patients' behalf in written and verbal communication. Assists patients and families with such tasks as accessing entitlement programs. Provides appropriate medical information as requested by external facilities or agencies and in accordance with HIPAA regulations.

Facilitates orientation and ongoing training for new and/or less experienced community resource specialists; provides ongoing training related to community resources to social work staff, students, and medical professionals. Coordinates the maintenance of current resource information for use and dissemination among social work staff.

Provides timely and appropriate documentation in patient's medical record. Documents and advises supervisory and clinical staff and of obstacles to obtaining service that require social action.

Required Qualifications:

High School diploma or GED required. Bachelor's degree in Social Work or Human Services field preferred.

License Licensed Social Worker preferred.

3-5 years related work experience required.

2 years of related work experience without a related Bachelor's degree

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Licensed Social Worker (LSW) is preferred


Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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