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SVP- Patient Care Services, Chief Nursing Officer

Boston, Massachusetts

Organization Facility: Beth Israel Deaconess Medical Center Category: Nurse Management Job ID: JR16856 Date posted: 03/23/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The Senior Vice President for Patient Care Services (PCS) and Chief Nursing Officer (CNO) serves at the executive level in the Medical Center and assumes an active leadership role with the hospital's governing body, senior leadership, medical staff, management and other clinical leaders in the hospital's decision-making structure. Under the direction of the President, the SVP Patient Care Services, CNO is responsible for the clinical and managerial operations of the division of patient care services, including Nursing, Social Work, Impatient Rehabilitation Services, Respiratory Care, Spiritual Care and Interpreters. In collaboration with clinical leadership and departmental administration, sets the strategic direction and ensures effective and efficient operations, allocates resources to promote growth and expansion of services, monitors and improves access to services and ensures compliance with all regulatory and payer requirements.

Job Description:

The following statements are intended to describe the general nature and level of work beingperformedbyindividualsassignedtothisposition.Theyarenotintendedtobean exhaustive list of all duties, responsibilities and skills required of this position.


Responsiblefortheprovisionofnursingservices24hrs/day7daysperweekand ensures the highest professional standards for the nursing service. Establishes guidelines for the delivery of nursing care, treatment and services and provides oversight for nursing policy and procedure approval. (essential)

EnsureseffectivenessofnursingstaffingplansandrepresentsBIDMCnursingto external professional organizations and establishes and maintains collaborative relationships with schools of nursing. (essential)

Ensureshiringofadiverseandtalentedworkforce.Responsibleforensuringtimely andconstructivefeedbacktoallemployeesthroughongoingmentoring,andtimely completion of annual performance evaluations. Ensures a safe and supportive workplace through leadership in initiatives to prevent employee injuries and other employee safety and support initiatives. (essential)

Leads the annual budgeting process within PCS and in collaboration with Clinical Departments, ensuring effective allocation of resources for patient care. Assesses capital needs for facilities and equipment within PCS and Clinical Departments, and presentstheseneedstoseniorleadership,andprovidesoversightforimplementation of an approved facilities development and equipment acquisition. (essential)

Works with department directors and managers to meet organizational financial goals, and implements mid-course adjustments as needed based on changes in volume,reimbursementexpectationsorotherhealthcareenvironmentoreconomic changes. (essential)

Provides leadership for ongoing improvement in clinical quality and patient safety, including but not limited to implementation of National Patient Safety Standards. Remainscurrentondevelopingtrendsinqualityimprovementandpatientsafetyand implements clinical best practices. (essential)

Is skilled in application of tools for process improvement application of tools for process improvement including but not limited to LEAN engineering principles, and ensures the development of those skills by department directors and managers. Is accountableforensuringahighqualitypatientandfamilycenteredcareexperience. (essential)

Ensurescontinuouscompliancewithallregulatorybodies,includingbutnotlimitedto The Joint Commission, CMS and Department of Public Health. (essential)

Has the responsibility to lead and support managers and directors in developing and improvingoperationstocreateoptimalperformancelevels.DirectReports:Morethan 7 Indirect Reports: More than 100

Hasfullresponsibilityforplanning,monitoringandmanagingbudgetsfora center, institution or vice presidential unit.


ResponsibleforreviewandapprovalofMedicalCenter'soperatingandcapital budgets prior to their submission to Finance Committee of the Board.


Master'sdegreeinNursing,BusinessAdministration,HealthcareFinanceorHospital Administration required. 



Morethan10yearsrelatedworkexperiencerequiredandMorethan10 years supervisory/management experience required

HighlevelcomprehensionofFinanceandAccountingandtheabilitytomanageboth capital and operating budgets of a complex nature.

Experiencewithcomputersystemsrequired,includingwebbasedapplicationsand some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


DecisionMaking:Abilitytomakedecisionswithsignificant,broadimplicationsforthe management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

ProblemSolving:Abilitytoaddressproblemsthatarebroad,complexandabstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

Independence of Action: Ability to set direction and vision for major departments or multipledepartments.Establishespriorities,developspoliciesandallocatesresources.

Written Communications: Ability to communicate complex information in English effectivelyinwritingtoalllevelsofstaff,managementandexternalcustomersacross functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English andaddresssensitivesituations,resolveconflicts,negotiate,motivateandpersuade others.

Knowledge:Abilitytodemonstratebroadandcomprehensiveknowledgeoftheories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas.Resultshavesignificantimplicationsforthemanagementandoperationsofthe organization.

Customer Service: Ability to lead operational initiatives to meet or exceed customer servicestandardsandexpectationsinassignedunit(s)and/oracrossmultipleareasin a timely and respectful manner.


Workrequirescloseattentiontotaskforworktobeaccuratelycompleted. Intermittent breaks during the work day do not compromise the work.

Workrequiresconstantresponsetochangingcircumstancesandusingnew information to adjust approach and to quickly respond to new needs.


HealthCareStatus:NHCW:Nopatientcontact.-HealthCareWorkerStatusmayvary by department


Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing,pullingobjects.Sittingmostofthetime,withwalkingandstandingrequiredonly occasionally.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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