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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Medical Records Technician

Burlington, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: HIM Operations Job ID: JR44889 Date posted: 02/21/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Reviews and responds to requests for confidential health information from patients, health care facilities, attorneys, insurance companies, and other authorized parties, according to established policies & procedures.

Job Description:

Job Description:

  • Promptly and accurately responds to requests for disclosure of medical information in compliance with Massachusetts General Laws, Federal Public Health Laws & HIPAA Regulatory Guidelines.

  • Utilize Epic to retrieve patient medical information promptly. Assists colleagues, including BILH physicians, in retrieving this information as requested.

  • Receive, log, process, and validate subpoenas and court orders as required by law to release sensitive or protected health information.

  • Receive and process phone calls and/or faxes requesting disclosure of medical information. Respond to emergency phone and fax requests after appropriately verifying the requestor's identity with a return phone call.

  • Confirm the validity of all authorizations and determine whether the release of information is appropriate based on Massachusetts General Law, Federal Public Health Laws, and HIPAA Regulatory guidelines. Returning invalid requests with an explanation and requests a valid authorization.

  • Interpret and implement hospital and departmental policies regarding disclosing confidential patient medical information based on Massachusetts General Laws, Federal Public Health Laws, and HIPAA regulatory guidelines.

  • Prepare records for submission to an external copy service by analyzing requests and determining what health information is pertinent to the request. Forward records to the Discharge Analysis area for action.

  • Forward health information requests to the appropriate HIM Supervisor and/or areas within BILH (i.e., Risk Management, etc.) as necessary.

  • Assess whether pertinent health information is needed for emergency care of a patient.

  • Compose original letters in response to problem cases, requests for more information, or requests that require a higher level of authorization (e.g., patient authorization for protected health information, court orders, etc.) to properly release.

  • Monitor all pending requests. Provide daily statistics to the Supervisor, thus ensuring a prompt response to requests for health information.

  • Perform file maintenance and quality assurance projects as assigned.

  • Provide supervisor input regarding workflow effectiveness to ensure proper staffing levels match workload requirements.

  • Incorporate BILH's Guiding Principles, Mission Statement, and Goals into daily activities.

  • Comply with all BILH Policies.

  • Comply with the behavioral expectations of the department and BILH.

  • Maintain courteous and effective interactions with colleagues and patients.

  • Demonstrate understanding of the job description, performance expectations, and competency assessment.

  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adhere to Customer Service standards.

  • Participate in departmental and/or interdepartmental quality improvement activities.

  • Participate in and complete assigned mandatory education successfully and on time.

  • Perform all other duties as needed or directed to meet the department's needs.

Minimum Qualifications:
Education: High School degree or equivalent

Required Skills, Knowledge & Abilities:

1. Ability to effectively organize and prioritize administrative duties.

2. Ability to routinely communicate with customers clearly and positively.

3. Ability to access and process electronic information utilizing computer technology.


Minimum of 1 year of experience performing administrative duties involving interaction with internal or external customers.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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