Learn more about working at Lahey Hospital and Medical Center
Patient Access Representative with Admissions
Burlington, MassachusettsJob ID: 177205_LAH Date posted: 10/01/2022 Category: Patient Access Organization Facility: Lahey Hospital and Medical Center
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Work Shift:Day (United States of America)Patient Access Representative (Admitting) - Full-Time / Days
SIGN ON BONUS ELIGIBLE! This offer includes a sign on bonus of $1,000, that will be paid in three installments at 30 days, 6 months, and on the anniversary of hire. Subject to applicable taxes. You must be in good standing to receive the bonus. Current Lahey Hospital employees do not qualify for this bonus.
The Patient Access Representativeperforms a variety of healthcare functions to support an accurate, safe and customer-focused patient access process. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so Lahey Hospital is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate healthcare referrals to other departments. Ensures that the patient experience in accessing healthcare at Lahey Hospital is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.Candidates that have worked as a Medical Receptionist, Medical Secretary, Patient Service Representative, Patient Access Representative, or Administrative Assistant are encouraged to apply!This position is full-time, but part-time or per diem options or at times available.
Essential Duties & Responsibilities including but not limited to:
Registration: Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.Candidates that have worked as a Medical Receptionist, Medical Secretary, Patient Service Representative, or Patient Access Representative, Administrative Assistant are encouraged to apply.
Education: High school degree or equivalent
Licensure, Certification & Registration: None
Experience: Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. Candidates that have worked as a Medical Receptionist, Medical Secretary, Patient Service Representative, or Patient Access Representative, Administrative Assistant are encouraged to apply.
Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.