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Patient Access Representative - Full-Time Evenings

Burlington, Massachusetts

Organization Facility: Lahey Hospital and Medical Center Category: Patient Access Job ID: JR8530 Date posted: 03/24/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Night (United States of America)

Patient Access Representative - Full-Time/Nights

Job Description:

SIGN ON BONUS ELIGIBLE!This offer includes a sign on bonus of $1,000, that will be paid to you within the first 30 days from your hire date. Subject to applicable taxes.You must be in good standing to receive the bonus. Current BILH employees do not qualify for this bonus.
Position Summary:
Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so LHMC: is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC: is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Essential Duties & Responsibilities including but not limited to:
Registration: Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter. Counsels patients regarding non-covered services.

Minimum Qualifications:


High school degree or equivalent

Licensure, Certification & Registration:



Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.

Skills, Knowledge & Abilities:

Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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