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Service Associate II Full Time

Burlington, Massachusetts

Job ID: JR10598 Date posted: 01/25/2023 Category: Environmental Services Organization Facility: Lahey Hospital and Medical Center
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Full Time 40 hours
Position Summary: Under supervision from the department supervisor and/or lead person, the Housekeeper is responsible for a variety of cleaning and related functions throughout the hospital and ambulatory clinics. These duties may be regularly scheduled and may also be required on an emergency basis.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Perform scheduled daily cleaning of patient rooms: 

Emptying and relining waste receptacles, paying particular attention to the safe and proper handling of hazardous waste. 

Make beds when unoccupied; check bed functioning and notify maintenance when repairs are needed. 

High dust.  Dry mop, wet mop, and disinfect floors. 

Damp wipe and spot clean surfaces with disinfectant. 

Clean and disinfect bathroom commodes and other fixtures. 

Perform self-inspections. 

Restock gloves in the patient care areas. 

Clean IV poles.

Cleans rooms of discharged patients: 

Uses pager and telephone in accordance with the Bed Tracking system to receive and record successful completion of cleaning assignments. 

Clean, disinfect and re-make beds. 

Prepare room for admission, including cleaning IV poles and blood pressure cuffs, verifying that the telephone is in working order, ensuring that the suction canister and oxygen flow meters are in place, and that the glove box is stocked.

Cleans and maintains department equipment and makes minor repairs when appropriate or notifies supervisor that additional maintenance/service is required. 

Tags broken equipment to indicate that it is out of order.

Maintains cart and/or supplies in accordance with departmental and safety guidelines.

As directed, trains new colleagues on cleaning schedules and cleaning techniques including safe and appropriate use of tools and cleaning agents.

Performs project work as assigned, including (but not limited to) floor stripping, carpet care, Precaution Room cleaning, and moving furniture.

Responds promptly to requests from appropriate personnel for emergency cleaning services.

Perform housekeeping functions in different areas as directed by the supervisor or lead person to cover for other Housekeepers in the event of their absence.

Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. 

Complies with all Lahey Clinic Policies.

Complies with behavioral expectations of the department and Lahey Clinic.

Maintains courteous and effective interactions with colleagues and patients.

Demonstrates an understanding of the job description, performance expectations, and competency assessment.

Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

Participates in departmental and/or interdepartmental quality improvement activities.

Participates in and successfully completes Mandatory Education.

Performs all other duties as needed or directed to meet the needs of the department.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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