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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Program Coordinator

Charlestown, Massachusetts

Organization Facility: Beth Israel Lahey Health - Non Executive Category: Administrative & Clerical Job ID: JR51842 Date posted: 05/10/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position is an opportunity into the field of Workforce Development. The role will support the AVP of Workforce Planning and Development with calendar management, invoices, and program and vacancy data. The position will also provide significant support to BIDMC's summer paid jobs program for high school youth from the local community as well as other Workforce Development initiatives.

Job Description:

Essential Responsibilities:

  • Implements and coordinates administrative procedures, processes, services and systems for the assigned program.

  • Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.

  • Provides administrative support to staff in assigned program areas.

  • Schedules and prepares materials for appointments, meetings and special events.

  • Coordinates program correspondence, calendars, projects and travel arrangements as needed.

  • Ensures that staff are informed, and supplies and equipment are available.

  • Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports.

  • Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.

  • Monitors and evaluates the effectiveness of the program administration.

  • Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.

  • Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.

  • Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

  • High School Diploma required; Associate's degree preferred.

  • Minimum of 1-3 years of related work experience required.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.

  • May produce complex documents, perform analysis and maintain databases.


Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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