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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Client Accts Admissions Coord

Danvers, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Billing, Collections, & Patient Financial Services Job ID: JR14123 Date posted: 02/17/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Coordinator of Client Accounts/Admissions

Job Description:

Under the direction of the Program Director of the Opioid Treatment Center (OTP)-, is responsible for all aspects of billing for services provided by the OTP, as well as OTP admissions, and the correct entry of information into the billing system in a timely manner.

Essential Functions/Key Responsibilities:

  • Conducts a phone survey of all intake calls, and presents information to program leadership to determine client’s eligibility for program services. Maintains an on-going client waiting list if needed.
  • Maintains a log of clients denied admission to the program including name, reason for denial and referrals made
  • Coordinates intake schedule with counseling staff.
  • Responsible for all financial intake documentation including verification of the client’s insurance coverage or payment method upon intake.
  • Monitors client’s insurance eligibility at least bi-weekly, and regularly monitors the DPH contract reimbursement, and weekly payments by clients on a private payment plan. Meets with clients relative to payment expectations and develops and issues financial contracts to clients with past due balances.
  • Assess uninsured client’s ability to contribute toward their treatment service fees by using a sliding fee scale. Maintains a list of clients being billed to the BSAS contract and reassesses their financial status at least every 90 days to determine client eligibility or ability to self-pay.
  • Enters all applicable insurance information into the billing system and updates information as needed so that services can be billed and revenue collected in a timely manner. Serves as the liaison between the program and the billing department. Works with the billing department to resolve denials and update client insurance coverage information.
  • Maintains an efficient tracking system of required information for various process/procedures directly related to the operation of the OTC.
  • Tracks all new clients through the intake phase.
  • Verifies client documentation from collateral treatment providers.
  • Assists in coordinating temporary transfers.
  • Refers clients not meeting level of care to appropriate treatment services.
  • Deposits weekly/monthly client fees, and provide reporting of weekly/monthly client fees.
  • Monitors fax machine periodically to retrieve faxes.
  • Prepares accounts payable invoices for Program Director signature and submits to the Accounts Payable Department when complete.
  • Other duties as assigned.

Qualifications & Education:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
  • Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.
  • Computer literate in standard desktop applications such as Windows, Word, and Excel.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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