Open position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

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Job Description:

Leads the Ambulatory and Community Services division of Beth Israel Lahey Health Behavioral Services (BILH BS,) providing excellent care, ensuring access to care, and executing on BILH BS and overall BILH vision/mission/strategy. Responsible for the efficient and effective oversight of Ambulatory Clinics/Sites, Community Service Agencies, Individual and Family Flexible Support Services, Family Networks, Student Assistance Programs and the Community Behavioral Health Center. This includes but is not limited to maintaining the quality of treatment while implementing quality improvement initiatives, assuring compliance with programmatic regulatory and licensing requirements, maintaining staffing and productivity levels, ensuring customer satisfaction and cost-effective service delivery, and developing and ensuring compliance with Managed Care and State contracts, and meeting financial and clinical requirements of the Agency. Reports to the BILH BS President and participates as a member of the Senior Leadership Team.

Responsibilities:

Program leadership, development and direction for services within the Ambulatory & Community Services Division:  outpatient clinics/sites and day treatment programs; leadership, development and direction of the Children’s Behavioral Health Services (CBHI) Division:  Community Service Agencies, Individual and Flexible Support Services, Family Networks, and Student Assistance Programs; and leadership, development and direction of the Community Behavioral Health Center (CBHC) program.

Budget development and monitoring including revenue and expense tracking and adjustment.

Provide leadership to a multidisciplinary team, building cohesiveness within programs and between programs located in multiple physical locations through regular staff meetings and visitations to programs.

Personnel management through direct reports, including hiring, deployment, performance review, staff development, discipline, and termination.

Develop, modify and monitor operating policies/procedures for the Ambulatory & Community Services Division.

Responsible for new program development in the area of behavioral health and developing new revenue sources.

Represents the organization with payers, regulators and/or community and trade association committees as required. This may include and is not limited to:  ABH, Merrimack Valley ACO, MassHealth Care Coordination Workgroup, DSRIP, CBHI/EOHHS.

Monitor clinician productivity and develop and implement systems to ensure clinicians achieve productivity standards.

Ensure timely access to care and achievement of productivity goals.

In conjunction with the clinical leadership, ensure that all programs are implementing clinical services in the context of the overall agency philosophy and goals and that Quality Improvement processes are integral to the operation.

Regularly meet with the Ambulatory & Community Services Program Directors to ensure that operations are in accordance with policies/procedures.

Ensure that all incidents, grievances and complaints are processed according to policy.

Collaborates with leadership and staff from other divisions and programs within the organization to assist in integration and efforts to provide seamless, coordinated care for populations served.

In conjunction with the clinical leadership ensure that all clinical services and processes are meeting or exceeding regulatory and accreditation bodies’ standards.

Manages and supervises Ambulatory & Community Services Program Directors. Responsible for the overall direction, coordination, and evaluation of Ambulatory & Community Services programs. Carries out supervisory responsibilities in accordance with the organization's policies/procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Must demonstrate an ability to relate to the mental health and substance use treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting, and a customer service orientation.

Knowledge of commercial behavioral healthcare practices, evidenced based treatments, managed care principles, provider development and quality improvement concepts is essential. Familiarity with state and local agencies serving the community helpful.

Qualifications:

Master's degree or Ph.D. in Human Services field and licensed at independent level (LICSW, LMHC, LMFT.)   Minimum of 5 years of clinical experience post independent license (emergency service work preferred).  Minimum of 5 years’ management experience overseeing a large Ambulatory/Community division or similar operation. 

Familiarity with CARF, HCQ, DMH, DCF, managed care/third party reimbursement and other regulatory/licensing requirements/procedures/accreditation requirements.

After an initial orientation period, must demonstrate the following knowledge of:
1) the range of treatment needed by the organization’s clientele,
2) procedures for responding to unusual clinical events and incidence,
3) organization channels for clinical, security, and administrative communication,
4) federal regulations regarding client confidentiality.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Every effort will be made to provide reasonable accommodations to enable individuals with temporary or permanent disabilities to perform the essential functions of the job. However, this is not always possible. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Flu and COVID vaccinations required.

FLSA Status:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled