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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Clinical Shift Supervisor (LICSW/LMHC), CBHC

Lawrence, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR34077 Date posted: 10/12/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Evening (United States of America)

Job Description:

  • Sign on bonus up to $3000 (pro-rated for Part Time)

  • New Increased Competitive Rates

  • Day 1 Benefits

The Shift Supervisor monitors emergency service delivery of the Adult and Youth Mobile Crisis Intervention (A/YMCI) Programs and hospitals served. The Shift Supervisor works closely with A/YMCI Triage as one of the first points of contact for clients, families and referring providers to accessing emergent, urgent, or routine behavioral health care.


  • Provides case consultation to emergency services clinicians and documentation review in various programs during designated shift

  • Provides clinical supervision to triage clinicians and emergency services clinicians as designated.

  • Provides A/YMCI Assessments as needed both in person and via telehealth.

  • Provides smooth function of the services as the person in charge of triaging calls and prioritizing the use of clinicians, supportive staffing, and other resources. Serves as liaison with related systems and provides supportive and informational communication with persons served.

  • Conduct screening and brief assessment to gather data required to appropriately triage to urgent, emergent or routine behavioral health service

  • Complete a safety assessment as part of the first point of contact with each patient

  • Coordinate with the other triage team members in order to make an informed decision about the most appropriate referral(s) for the client

  • Understands all levels of behavioral health care and what constitutes an appropriate referral

  • Engage and develop a positive working relationship with all clients

  • Engage and develop a positive working relationship with other providers of service and the clients’ natural support

  • Serves as the primary liaison between the organization and other providers and community partners such as primary care and police

  • Maintains a working knowledge of insurance requirements for services to which clients are commonly referred

  • Facilitate a warm handoff to the level of care/service provider. 


  • Master’s degree in human services field, four years post-masters experience. Minimum two years of supervisory experience.

  • Licensed at the Independent level required, LICSW, LMHC, or Licensed Psychologist in the Commonwealth of MA.

  • Knowledge of commercial behavioral healthcare practices, evidenced based treatments, managed care principles, provider development and quality improvement concepts is essential. Familiarity with state and local agencies serving the community helpful.

  • Ability to exercise good judgment clinically, legally and ethically and to consult with supervisor as needed.

Schedule: FT 32 hrs with every other weekend

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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