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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Milieu Monitor, CBHC

Lawrence, Massachusetts

Job ID: JR6045 Date posted: 01/19/2023 Category: Behavioral Health Organization Facility: Beth Israel Lahey Health Behavioral Services
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description:

  • Sign on bonus up to $3000 (pro-rated for PT)
  • New Increased Competitive Pay Rates 
  • Bilingual Candidates Preferred (English and Spanish/Portuguese

The Milieu Monitor is responsible for conducting ongoing observation of clients awaiting CBHC services.  The milieu manager monitors the health and safety of the clients in the waiting room(s) and escalates any change in physical or psychiatric presentation to the appropriate clinical and/or medical CBHC staff member.

Essential Functions/Key Responsibilities:
1. Greets clients entering the waiting room in a manner that is respectful and empathetic. 
2. Promotes a welcoming, supportive and safe environment for clients awaiting CBHC services.
3. Monitors clients in the waiting room and escalates any significant changes in physical or psychiatric presentation to the clinical and/or medical team.
4. Maintains security awareness. 
5. Uses de-escalation behavior management techniques, as needed.
6. Answers common, non-clinical questions and escalates questions as appropriate


  • High school graduate or equivalent required. Bachelor's Degree from an accredited university in psychology, social work or related human services field preferred
  •  1-3 years’ experience in community-based behavioral health support program preferred.
  • Ability and desire to work with a diverse client population.
  • Demonstrate excellent customer service with the ability to work collaboratively within a diverse team environment. 
  • Strong Communication, Time Management and Organization Skills
  • Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly.

Schedule: PT 16 hrs, Sat & Sun (

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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