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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Milieu Monitor

Lawrence, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR42720 Date posted: 02/14/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description:

  • Sign on bonus of $1200
  • Bilingual Candidates Helpful (Spanish/Portuguese)
  • Schedule: 16hrs, Sat & Sun (8:45am-5:15pm)

The Milieu Monitor is responsible for conducting ongoing observation of clients awaiting Community Behavioral Health Center (CBHC). The milieu monitor observes the health and safety of the clients in the waiting room(s) and escalates any change in physical or psychiatric presentation to the appropriate clinical and/or medical CBHC staff member.

Essential Functions/Key Responsibilities:
1. Greets clients entering the waiting room in a manner that is respectful and empathetic. 
2. Promotes a welcoming, supportive and safe environment for clients awaiting CBHC services.
3. Monitors clients in the waiting room and escalates any significant changes in physical or psychiatric presentation to the clinical and/or medical team.
4. Maintains security awareness. 
5. Uses de-escalation behavior management techniques, as needed.
6. Answers common, non-clinical questions and escalates questions as appropriate


  • High school graduate or equivalent required.
  • Ability and desire to work with a diverse client population.

Schedule: PT 16 hrs, Sat & Sun (8:45am-5:15pm)

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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