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Patient Services Coordinator-Neurology

Milton, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Milton Category: Care Management / Patient Care Coordination Job ID: JR21110 Date posted: 05/18/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Beth Israel Deaconess Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect.

Beth Israel Milton is seeking a full-time Patient Services Coordinator for our Neurology Department. M-F 8am-4:30pm.

• Duties and Responsibilities:
Perform scheduling of patients, check in, registration, and verification of demographic and fiscal information utilizing appropriate EMR/systems.

Accurately inputs patient insurance and managed care plans, including prior authorizations, referrals, and precertification.

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person in compliance with the hospital's service standards.

Answers telephone using the Beth Israel Deaconess Hospital- Milton telephone etiquette process.

Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepare schedules and other documents as needed in accordance with quality standards.

Collect copayments following standards for managing copayment processing. Direct patients as needed to next service area upon check in.

Schedules follow up appointments including related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.

Conducts reminder/screening calls as needed and communicates changes to providers.

Provides accurate information, directions and/or guidance to patients/visitors and provides prompt follow-up to ensure that needs have been met. Monitor patients and visitors entering, waiting, and leaving the exam area or the center.

Maintains patient confidentiality at all times, whether by phone, discussion with providers of distribution of patient information by email, fax, etc.

Maintains clean and welcoming reception area ensuring all reading materials and patient education materials are relevant and timely. Monitor audio/visual equipment for appropriate programming and volume levels to ensure a nonintrusive and calming environment.

May be assigned off-shifts, holidays, and weekends, and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster.

Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.

Perform all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.

May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by Director of the Urgent Care or their designee.


Min Education: High school diploma or GED required. Associates degree preferred

Min Experience: Minimum 2 years related work experience required.

Decision Making: Ability to make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Oral/written Communication: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner.

Per diem to support registration/front desk functions to supplement upcoming maternity leave and employee time off.

Job Description:


FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Learn more about working at Beth Israel Deaconess Hospital Milton.