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Learn more about working at Beth Israel Deaconess Hospital Milton.

Patient Services Representative

Milton, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Milton Category: Customer Service Job ID: JR28208 Date posted: 08/02/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Per Diem

Scheduled Hours:


Work Shift:

Rotating (United States of America)

Beth Israel Deaconess Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect for all.

Beth Israel Deaconess Milton is seeking a Patient Service Representative. The Patient Service Representative is responsible for obtaining accurate complete and factual information relative to the registration of patients for the purpose of legal records while maintaining patient confidentiality.  This is a position of high customer service with patients and physicians both in person and by phone.

This position is part-time, Tuesdays, Fridays and every other Wednesday from 3pm-11pm. 


Obtains identification, appropriate signatures and/or copies of insurance cards.
Responsible for entering into computer accurate patient demographic information. 
Verifies insurance eligibility and address verification when necessary with online verification systems.
Answer phones
Notifies Admitting or Nursing Supervisor with appropriate information for bed placement of Admissions. 
Reconcile charts
Collects copayment and reconfirms insurance and demographic information in the Emergency Room upon discharge.
Prepares accurate daily statistical and other reports as deemed necessary.

Required Qualifications:
High school diploma or equivalent
Prior hospital or physician office work experience in directly communicating and providing service to patients
Knowledge of, and experience working with, Third Party Insurance and Authorizations. 
Excellent interpersonal and computer skills required.
Meditech experience preferred. 
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. 

Job Description:

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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Learn more about working at Beth Israel Deaconess Hospital Milton.