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Learn more about working at Beth Israel Deaconess Hospital Needham

Behavioral Health Care Manager

Needham, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Needham Category: Behavioral Health Job ID: JR38490 Date posted: 12/07/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

BID Needham will pay a $3,500 signing bonus (in two payments over 12 months) to hired candidates for this position. Candidates will receive $1,750 on the pay date following 30 days of hire; and, another $1,750 on the pay date following 12 months of service in the role.

Important Details:

· Employees applying internally from within BID Needham or another BILH entity are not eligible for this signing bonus program.

· Re-hires may receive signing bonuses if they terminated their employment with BID Needham more than a year before new hire date. This includes students, volunteers and interns who have worked (paid or unpaid) at BID Needham.

· New employees must be in good standing at the bonus payout dates to receive payout.

· Bonus eligible jobs are subject to change based on the hospital's hiring needs and will be determined by Human Resources on an ongoing basis. HR reserves the right to change the bonus eligible jobs at any time. Additionally, all payouts are subject to standard state and federal tax withholdings and are processed through payroll.

The Behavioral Health Care Manager provides clinical interventions and supports to patients with a medical and/or behavioral health condition, prioritizing emergency department.

Job Description:


Behavioral Health:

  • Provides support to patients and families when presenting with behavioral health condition(s) and/or unmet social needs.
  • Works with clinical team to develop and implement care plans designed to personalize patient care and reduce unnecessary emergency department utilization.
  • Provides information and resources to members of the patient’s care team to support best practice principles in caring for patients with acute behavioral health presentations, i.e. de-escalation techniques; trauma-sensitive environment; recovery-oriented supports.
  • Supports patients and families with educational resources and navigational assistance when experiencing grief/ loss, domestic violence, and/or other traumatic events.
  • Communicates all interventions and supports by submitting timely, complete documentation in hospital electronic health record. 
  • Collaborates with multi-disciplinary care team to ensure best practice in care coordination, discharge and safety planning, and collateral contacts.
  • Supports patients and families in addressing needs that may influence patient well-being and plan of care including, but not limited to, environmental, financial, psychosocial. 
  • Works closely and in a well-coordinated manner with BID Needham colleagues and community-based health providers and resources to ensure patients and their families receive access to timely, high-quality care and services.
  • Build relationships with patients and families that are professional, supportive, and strengths-based.
  • Participate in other requirements such as internal and external collaboration meetings, trainings, and performance reporting.
  • Executes specific interventions that will lead to accomplishing the goals and timeframes of the shared plan of care and discharge.
  • Works with clinical team to identify, analyze, and support resolution of patient care problems to foster significant improvement in patient care and preparation for discharge.
  • Responsible for tracking and reporting hospital trends in behavioral health. 
  • Attend clinical multidisciplinary rounds and daily behavioral health huddles.
  • Participate in other requirements such as internal and external collaboration meetings, trainings, and performance reporting.
  • Work to expand and enhance one’s knowledge of integrated care, best case practice for improving health outcomes, patient satisfaction, decreasing health care costs (toward achievement of triple aim), and advancing and operationalizing this care model within BID Needham and our partnering providers.
  • Share educational materials and information with hospital staff to ensure continuity and quality of care.
  • Advocates for the patient and support network by identifying and addressing patient needs.

CASE Management:

  • Performs care coordination, and discharge planning for patients referred.
  • Facilitates multidisciplinary collaboration on a daily basis:
  • Works with multidisciplinary team to develop plans related to utilization management and discharge, and coordinates implementation of these plans.
  • Contributes to problem solving within the team through open communication and collaboration.
  • Collaborates with colleagues in providing coordination of care; serves as a resource and partners with staff nurses.
  • Maintains a highly visible, professional presence in the emergency department.
  • Facilitates early referrals to appropriate ancillary and clinical services.
  • Serves as a patient advocate in promoting safe discharge plans.
  • Arranges family meetings to facilitate communication regarding options for post-hospital care.
  • Shares information with medical team members related to patient’s status and treatment plan as they relate to discharge planning.
  • Documents and updates interventions in patient’s medical record.
  • Participates in the development or revision of hospital policies pertaining to admission, discharge and patient care processes.
  • Implements strategies that promote optimal care plans.
  • Intervenes on behalf of the patient and the organization to achieve above stated goals.
  • Monitors patient status using outcome criteria and addresses issues with the attending physician and multidisciplinary team.
  • Supports discharge planning, as appropriate, by helping to ensure timely referrals and access to community- based services.
  • Collaborates with community case managers as appropriate regarding patient’s hospitalization and aftercare plans.
  • Ensures completion of referrals for acute care services.
  • Provides third party payors with concurrent clinical review information needed to comply with payors’ requirements for documentation of medical necessity and works with clinical team to assist with addressing any barriers to acute hospital level care.
  • Ensures follow-up contact with family/patient and community agencies or facilities to ensure effectiveness of the discharge plan.
  • Identifies barriers to discharge and works with clinical team to support revisions to plan of care accordingly.


  • Bachelors in Social Work, Psychology, or related field required.
  • Currently licensed in Massachusetts as a social worker or mental health counselor (LCSW, LSW, LICSW or LMHC), or license eligible.
  • 2+ years related work experience.
  • Effective verbal and written communication skills to respectfully engage and communicate with diverse populations, including staff, patients, and families.
  • Analytic skills to evaluate patient status and healthcare procedures/techniques and to monitor quality of care.
  • Willingness to learn and remain flexible in the changing healthcare environment.
  • Ability to conceptualize, develop and implement new ideas or systems.
  • Ability to exercise sound judgment, discretion, and strict adherence to HIPAA while performing duties
  • Experience with case management and short term, solution focused, cognitive behavioral and family therapies strongly preferred.
  • Experience working with interdisciplinary teams, including facilitation, required.
  • Experience using an electronic health record desirable.


Demonstrates the knowledge and skills necessary to provide care appropriate to the population of patients regularly served, across the lifespan.  Demonstrates the ability to communicate moderately complex information verbally and in writing and the ability to provide a high level of customer service by resolving service issues in a timely manner.


Worked performed primarily in emergency department, with occasional work on inpatient medical floors, interacting with patients in assigned rooms and/or hallway beds when necessary.


A majority of time is spent walking throughout the emergency department to care for patients and, on a less frequent basis, to hospital inpatient units; as well as, other departments within the hospital when necessary. Must be able to lift up to 5 pounds. Some elements of the job are sedentary but the employee will be required to stand for periods of time and move throughout the hospital.  Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.


Completes Hospital and Departmental orientation; then annually completes Employee Comprehensive Education, Sexual Harassment, Compliance, and other required trainings and competencies as assigned from time-to-time, and within established timelines for completion. 

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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