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Learn more about working at Beth Israel Deaconess Hospital Needham

Care Transitions Discharge Planning Assistant (40hrs)

Needham, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Needham Category: Care Management / Patient Care Coordination Job ID: JR48320 Date posted: 04/03/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Schedule is Monday-Friday 8:00am-4:30pm

The Discharge Planning Assistant is an active member of the care transitions team, working collaboratively with the Inpatient RN Case Managers. The Discharge Planning Assistant is responsible for performing administrative and operational functions needed in organizing the Care Transitions Department.

Reporting to Care Transitions leadership, the Discharge Planning Assistant will provide direct administrative support to the discharge planning process. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.

Job Description:


  • Supports the care transitions discharge functions by entering referrals as directed. Supports the gathering of clinical information for payor authorizations. Provides required documentation to third-party vendors in order to secure post-acute transition services.
  • Provides direct support to the RN Case Manager in the clinical units.
  • Verifies patient demographics, including address, telephone number, and insurance.
  • Verifies the presence of health care proxy.
  • Distributes regulatory notices and completes all required documentation.
  • Assists with securing patient resources as requested.
  • Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary.
  • Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc.
  • Collaborates with the RN Case Manager to facilitate timely discharge to the next level of care.
  • Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Careport, EMR, and Outlook.
  • Collects/inputs data or information in appropriate databases as indicated by the Care Transitions leadership.
  • Provides documentation to patient/family/caregiver under the direction of RN Case Managers.
  • Independently identifies and communicates any problems or issues that affect departmental goals and outcomes.
  • Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties.


  • Required:  High School Diploma or GED
  • Preferred: Associates Degree or Bachelor’s Degree


  • Required: Excellent computer skills, including proficiency with various computer systems to performed perform assigned duties, including but not limited to Meditech, Epic, Cerner, MS Outlook
  • Strong communication, interpersonal, and customer service skills
  • Excellent assessment and problem-solving skills


  • Knowledge and understanding of medical terminology
  • A minimum of 2 years experience in healthcare
  • Knowledge of Post-Acute community resources
  • Strong organizational and prioritizing skills

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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