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Learn more about working at Anna Jaques Hospital.

Switchboard Operator

Newburyport, Massachusetts

Organization Facility: Anna Jaques Hospital Category: Infrastructure Job ID: JR12630 Date posted: 02/08/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Evening (United States of America)


Job Description:

Performs telecommunications services for the hospital, managing both in-house and incoming calls. Provides necessary information services for visitors. Manages safety and emergency situations at the switchboard.

Roles and Responsibilities
Relays incoming, outgoing and interoffice calls using the telephone switchboard.

Relays information over paging and beeper systems as needed.

Displays patience and tact when dealing with hospital personnel.

Presents the department in a positive manner to visitors, vendors, and hospital personnel.

Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.

Maintains confidential patient and department information.

Manages emergency situations for fire and safety as they arise.

Responds immediately to Code Blue calls and completes necessary communication.

Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications.

Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.

Log all information in log book as required.

Provides information services to staff, visitors and patients.

Trains new switchboard operators as assigned by the chief information officer.

Trains switchboard operators for the proper operation of the board, security systems, and paging systems.

Demonstrates commitment to professional growth and competence.

Attends all mandatory departmental and hospital in-services. Follows written goals and objectives.

Seeks education and learning experience in areas of identified growth needs.

Required Skills
Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Minimum Education
High School Graduate

Minimum Work Experience
One to two years in general switchboard experience preferred

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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