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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Lead Case Worker - Community Support Program

Tewksbury, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Care Management / Patient Care Coordination Job ID: JR31381 Date posted: 09/13/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Lead Case Worker

Job Description:

The Lead Case WorkerCommunity Support Program,is responsible forproviding outreach case management services and coordination of treatment to a clinically diverse population, including obtaining and managing prior authorizations from insurance companies and conducting telephonic clinical reviews. In addition to direct client service provision, the Lead CSP;

Job Responsibilities;

  • Assigns and tracks new clients from all two ATS sites to RSN staff

  • Conducts and tracks regular compliance audits of client records at two ATS sites

  • Provides onsite program orientation and shadowing opportunities to new employees

  • Communicates with staff and the Clinical Supervisorregarding any pertinent program issues

  • Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from mental illness and/or substance use, as applicable

  • Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly

  • Demonstrates excellent communication, documentation, time management and organizational skills

  • Experience with accessing resources and navigating mental health and/or substance abuse treatment systems a priority

  • This role has no direct supervisory oversight

Job Qualifications;

Bachelor's Degree in psychology, social work or related human services field required. Experience delivering community based services is a plus. Certificates, Licenses, Registrations, LADC/CADC preferred.  

FT 40 hours - Days

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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