Changing health care
to improve quality of
life for all.
Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.
Lead Case Worker - Community Support Program
Tewksbury, MassachusettsOrganization Facility: Beth Israel Lahey Health Behavioral Services Category: Care Management / Patient Care Coordination Job ID: JR31381 Date posted: 09/13/2023
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Work Shift:Day (United States of America)Lead Case Worker
The Lead Case Worker – Community Support Program,is responsible forproviding outreach case management services and coordination of treatment to a clinically diverse population, including obtaining and managing prior authorizations from insurance companies and conducting telephonic clinical reviews. In addition to direct client service provision, the Lead CSP;
Assigns and tracks new clients from all two ATS sites to RSN staff
Conducts and tracks regular compliance audits of client records at two ATS sites
Provides onsite program orientation and shadowing opportunities to new employees
Communicates with staff and the Clinical Supervisorregarding any pertinent program issues
Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from mental illness and/or substance use, as applicable
Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly
Demonstrates excellent communication, documentation, time management and organizational skills
Experience with accessing resources and navigating mental health and/or substance abuse treatment systems a priority
This role has no direct supervisory oversight
Bachelor's Degree in psychology, social work or related human services field required. Experience delivering community based services is a plus. Certificates, Licenses, Registrations, LADC/CADC preferred.
FT 40 hours - Days