Career Opportunities

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

20

Work Shift:

Day (United States of America)

Reporting to the Interpreter Services Supervisor, provides interpreting services for Deaf and Hard of Hearing patients and employees at Beth Israel Deaconess in fulfillment of the medical center's commitment to serve its employees and the community at large.

Job Description:

Primary Responsibilities:

-Enables Medical Center Staff to better meet the needs of Deaf and Hard of Hearing in-patients, out-patients and employees; e.g., interpretation between health care providers and patients, including, if necessary, consent forms and other written materials for procedures and other related information; interprets during procedures performed. (essential)

-Responsible for interpreting for the clinical volume that presents during the shift along with any administrative requirements without limitation. (essential)

-Responds to individuals and departments in a timely and respectful manner and demonstrates a team approach. (essential)

-Relays patient-provider communications requiring interpretation in person, via phone, video and/or letter. Provides assistance, as needed, with patient registration, reminder and cancellation calls, provider calls and other communications as requested. (essential)

-Keeps accurate statistical data as required. (essential)

-Maintains and improves expertise through appropriate continuing education. Participates in training and informational sessions as they become available and as required by manager. (essential)

-Explains cultural differences, practices and beliefs to healthcare providers and patient when appropriate. (essential)

-Assist in training of new interpreters for the department, including interns. (essential)

-May be asked to assist with other departmental tasks as required. (essential)

Required Qualifications:

-High School diploma or GED required. Bachelor's degree preferred.
-1-3 years related work experience required.
-Fluent in English and American Sign Language at a level that ensures accurate and understandable interpretation and translation.
-Certified Sign Language Interpreter. Must have national and/or state license or certification.
-Must have knowledge of basic anatomy, physiology and diagnostic procedures and treatments.
-Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

-Preferably both CI & CT certification, or any subsequent equivalent of certification released after CI & CT certifications.
-Experience interpreting in a medical setting.
-Any competencies with Tactile interpreting, and/or working with the Deaf/Blind is preferred.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required.

Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

Potential exposure to adverse environmental conditions

Daily:  Protective equipment required(Respirator, earplugs, mask, gloves, eyewear, etc), Potential exposure to infectious diseases and/or airborne pathogens.

Health Care Status:  HCW 2: Regular, day-to-day contact; face-to-face only. Examples: Front desk receptionist, info desk receptionist, resource specialists, interpreters, transporters, etc.- Health Care Worker Status may vary by department

Sensory Requirements:

Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
This job requires frequent walking, standing, Fine Manipulation using one hand, Keyboard use.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled