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Director - CPD Ops

Boston, Massachusetts

Organization Facility: Beth Israel Deaconess Medical Center Category: Clinical Supplies & Processing Job ID: JR43431 Date posted: 02/27/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Summary: The Director, CPD Operations reports to the Associate Chief Nurse, Perioperative Services. This position is responsible for the operations management of Central Processing function in Perioperative Services by supporting 40 operating rooms on 2 campuses, 3 CPD locations, and in the medical center by supporting over 80 internal and external clinics, the procedural departments, and Labor and Delivery. This function includes all programs, policies, standards, procedures, and operations related to the recycling, processing, production, sterilization and disposition of critical medical/surgical equipment, instrumentation, supplies, and linen.

Job Description:

Essential Responsibilities:
  1. Provides leadership and resource to the CPD supervisors and CPD staff. Participates in development of key strategic goals, performance measures and leads operational redesign to meet goals. Collaborates with Leadership Staff on the various committees to develop and implement orientation, mandatory education requirements, practice review, and process improvement with staff.
  2. Anticipates and communicates change, encourages creativity and provides leadership for the change process. Serves as a member or lead on committees/task forces that support perioperative services and Medical Center initiatives. Responsible for working with clinical and support staff to manage resources with Perioperative Services.
  3. Implements approved policies and procedures and ensures effective communication to and compliance by all staff. Prepares and maintains required reports and records which support the Central Processing Function. Implements production schedules and supply levels to assure timeliness in reprocessing and the availability of critical patient care equipment, surgical instrumentation and materials.
  4. Develops performance improvement systems that monitor service quality, regulatory compliance, and timely and accurate service delivery. Operates within and exceed professional standards, licensing, and accreditation requirements, including AAMI, IAHCSMM, CDC, DPH, EPA, FDA, JCAHO, and OSHA and assures knowledge by staff.
  5. Works closely with clinical advisors to order instruments and kits. Works with Information Systems to develop, implement, and manage information systems for Perioperative Services scheduling, charging, and materials management.
  6. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: 51-100
  7. Assists in planning, monitoring and/or managing budget in functional area of department.
Required Qualifications:
  1. Associate's degree required. Bachelor's degree preferred.
  2. Certificate 1 Cert Sterile Tech required.
  3. 1-3 years related work experience required in CPD or Perioperative Services and 3-5 years supervisory/management experience required
  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. Certified Surgical Technologist, Licensed Registered Nurse, or Central Processing Technician.
  1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  3. Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
  4. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  5. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  6. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
  8. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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