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Learn more about working at New England Baptist Hospital

PACU Patient Service Representative- Per Diem

Boston, Massachusetts

Organization Facility: New England Baptist Hospital Category: Customer Service Job ID: JR47557 Date posted: 04/25/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Per Diem

Scheduled Hours:

0

Work Shift:

Rotating (United States of America)

PATIENT SERVICE REP

Job Description:

Essential Functions

Transcription:

  • Transcribes physician orders utilizing order communications and appropriate requisitions; this include both paper and electronic.
  • Schedules patient testing for diagnostic and procedures as needed.
  • Processes stat and urgent orders with an appropriate time frame

Unit Activities:

  • Maintains a safe, clean, and functional unit and nurse’s station.
  • Supports hospital policies for visitors, is aware of any alterations for specific patients, and encourages enforcement as needed.
  • Directs patients, visitors, and health team members to the primary nurse or designee.
  • Coordinates and prioritizes incoming information, and relays results to the appropriate individual(s).

Communications and Interpersonal Relations:

  • Maintains a calm and efficient atmosphere within the unit.
  • Works courteously and collaboratively with all members of the health team.
  • Answers telephone in a professional manner and communicates messages in a timely manner.
  • Receives and directs information accurately to appropriate personnel
  • Answers phone by identifying nursing unit and self.
  • Communicates effectively and courteously with patients, families, nursing and anesthesia staff, physicians, and other departments.
  • Greets, directs and gives non-medical information to patients, visitors and personnel.
  • Collaborates with other departments in a positive and productive manner
  • Uses paging and intercom system appropriately.
  • Understands when an emergency situation exists and responds accordingly.
  • Reports or receives pertinent information to/from other shift secretary.
  • Coordinates activities that require follow-up. Leaves accurate messages concerning activities that require completion (i.e., consults).
  • Updates Electronic Communication Board of patient’s arrival and discharge in the PACU.

Minimum Requirements

  • High School Diploma or equivalent
  • Proficiency with computers and medical terminology preferred

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Per Diem

Part time

Rotating (United States of America)

Non-Exempt

Apply Now

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If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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