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Learn more about working at New England Baptist Hospital


Boston, Massachusetts

Organization Facility: New England Baptist Hospital Category: Customer Service Job ID: JR47343 Date posted: 04/08/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Patient Service Representative plans oversee & organize daily operations in busy orthopedic practice. This position requires the ability to report to various sites. 830 Boylston St., Chestnut Hill, MA and 40 Allied Drive, Dedham, MA

Job Description:


  • Under the direction of the physician, Manager, and/or Director, support day-to-day front desk operations for the physician practice.
  • Perform initial intake by collecting patient insurance data, demographics, and co-pays.  Obtain all necessary patient signatures. Scan insurance cards and driver’s licenses into electronic health records.
  • Enter all required data into electronic health records, ensuring meaningful use and managed care, and quality requirements are being met.
  • Verify patients' insurance eligibility and ensure all necessary referrals/pre-certifications and records are in place by the time of visit. 
  • Respond to the billing company’s requests for documentation or clarification of charges.  
  • Prepare the next day’s paperwork and schedules. Confirm provider schedules and adjust as needed.
  • Assist with mail pick-up and delivery.  Separate, distribute, and scan mail.
  • Provide phone support and monitor fax inboxes as needed.
  • Assist with surgical, ancillary testing, and consultation scheduling as necessary. Enter orders in EMR as needed 
  • Other duties and special projects, as identified and assigned.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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