Learn more about working at Lahey Hospital and Medical Center
Telecommunication Switchboard Operator, Monday to Friday 12:30 pm to 9 pm, Evenings
Burlington, Massachusetts
Organization Facility: Lahey Hospital and Medical Center Category: Infrastructure Job ID: JR48324 Date posted: 04/18/2024When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
RegularScheduled Hours:
40Work Shift:
Evening (United States of America)Telecommunications Operator - EveningsPosition Summary: Under the direction of the Telecommunication’s Manager, provides 24/7, 365 day service operating switchboard, paging console, patient information and monitors and responds to all codes, trauma and hospital wide alarm activity.
Job Description:
Essential Duties & Responsibilities including but not limited to:
1. Receives and processes 3500 – 4500 calls daily for Lahey Burlington and Lahey Peabody. In
addition supports internal calls from hospital staff for paging and directory assistance.
2. Operates AMCOM paging software system. Incorporates paging, message retrieval, physician
registry, and overhead paging. Processes approx. 200-500 pages per day.
3. Initiates/oversees after hours on call schedule for Lahey Burlington, Lahey Peabody and certain
CGP locations for patient and staff calls. Accountable for calling OR and Recovery room nurses when
emergency surgical cases are required.
4. Monitors/Responds to all Lahey Burlington activated codes and alarms including Trauma,
Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medial Gas,
Radiation, Blood Bank, Hylon Burglar and Hold-Up. Is responsible for notifying essential
personnel, security and 911 Emergency services. Performs daily tests of Trauma and Met pagers
and documents response results.
5. Accountable for handling all In-Patient Information calls.
6. Responsible for distribution of new/spare/long range pagers, patient room telephones, batteries, and hospital directories. Aids in-house staff requiring international calling and faxing.
7. Institutes emergency backup procedures in event of systems failure to paging or telephone
systems.
8. Applies effective listening skills and courtesy when interacting with physicians, patients, patient
family members’, visitors, media l staff and all other hospital personnel. Diffuses irate patient calls
when necessary.
9. Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as
required.
10. Understands Telecommunications Department as an essential department to the hospital and is required to
report to work during inclement weather conditions, etc.
11. Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and
Goals into daily activities.
12. Complies with all Lahey Hospital and Medical Center Policies.
13. Complies with behavioral expectations of the department and Lahey Hospital and Medical Center
14. Maintains courteous and effective interactions with colleagues and patients.
15. Demonstrates an understanding of the job description, performance expectations, and competency
assessment.
16. Demonstrates a commitment toward meeting and exceeding the needs of our customers and
consistently adheres to Customer Service standards.
17. Participates in and successfully completes Mandatory Education.
18. Performs all other duties as needed or directed to meet the needs of the department
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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