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Gift Shop Associate - 24 Hours - Day Shift

Cambridge, Massachusetts

Organization Facility: Mount Auburn Hospital Category: Customer Service Job ID: JR49710 Date posted: 04/11/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

24

Work Shift:

Day (United States of America)

Reporting to the Manager of the Gift Shop, the Gift Shop Associate will also have responsibility for opening and/or closing the Gift Shop, assisting with inventory, display set up, and direct sales with customers.

Job Description:

Primary Responsibilities (including but not limited to): 

  • Works directly in the Gift Shop and shares responsibility for opening and closing processes.  
  • Assists the Gift Shop Manager with pricing, inventory management, and display setup.
  • Works the “floor” in the gift shop and provides excellent customer service to all visitors, staff, and patients.
  • Operates the cash register and credit card machine to compute and record purchased items from customers. Resolves issues as needed.
  • Ensures displays are maintained cleanly and neatly. Ensures deliveries such as inventory orders, and flower deliveries are on time and complete.
  • Ensures all daily receipts are tallied appropriately and deposited according to hospital policy and protocol. Works with the Manager to resolve any issues.

Rquired Qualifications: 

  • Must possess knowledge and experience generally acquired by High School diploma or equivalent experience.
  • Excellent customer service skills need to serve and support, patients, staff, and visitors.
  • Strong organizational skills and familiarity with MS Office applications such as WORD and Excel are required.
  • Demonstrates the ability to be nimble, and flexible and work both as a member of a team while working autonomously when needed. 
  • Must possess retail management experience to work in Gift Shop, understand inventory, display set up, sales, and cashiering.

Physical Requirements & Environment

  • Ability to remain standing for extended periods of time to perform merchandising, cashiering, and customer service in the Gift Shop
  • Ability to lift and carry inventory up to 20 lbs.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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