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Protection Services - Dispatcher

Cambridge, Massachusetts

Organization Facility: Mount Auburn Hospital Category: Facilities Management Job ID: JR34598 Date posted: 12/06/2023
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Night (United States of America)

PROTECTION SERVICES - Dispatcher

Job Description:

Primary Responsibilities

  • Responsible for maintaining a constant presence within the Protection Services console.
  • Ensures all hospital keys, radios are accounted for at the beginning and end of each shift
  • Maintains a Daily Operations Journal,  Documents all Protection Services activity
  • Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.
  • Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.
  • Dispatch Security/Parking staff for assistance at all entrance/exit gates.
  • Monitors all hospital cameras and report any suspicious activity to Protection Services staff.
  • Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.
  • Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.
  • Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.

Required Qualifications

  • Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.
  • One year of related work experience. 
  • Valid Massachusetts driver's license preferred. 
  • Good decision-making ability in stressful/emergencies.
  • Ability to pass and maintain certification in CPI (Non-violent crisis intervention).

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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