Career Opportunities

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

24

Work Shift:

Night (United States of America)

The Protection Services Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors and provide for the development of employee participation in a comprehensive, proactive loss prevention program.

Job Description:

Primary Responsibilities (including but not limited to): 

• Responds promptly to emergencies. Calls for assistance, in a professional manner, within one minute, as indicated by officer's reports and supervisor's observations. Performs in emergency/crises according to prescribed procedure or protocol, as indicated by officer's report. Demonstrates consistent ability to assess and resolve crises, with minimum restrictions, according to approved training methods 100% of the time.
• Patrols inspect, and reports loss prevention issues and safety hazards. Performs frequent, random, and visible patrols as indicated by watch clock records and the number of activity notices. Demonstrates knowledge of safety and loss prevention issues, as indicated by the number of activity notices and responses to patrol observations verified by safety rounds. Enforces all protocols, regulations, policies, and procedures under which Mount Auburn Hospital operates, and all applicable ordinances, statutes, and codes of the City of Cambridge, the Commonwealth of Massachusetts, and the United States of America.
• Reports incidents. Prepares factual, concise, and legible incident reports, as prescribed by department training and standards. Submits incident reports by the conclusion of the shift. Completes incident reports on all major incidents and informational occurrences, as prescribed by department standards. 
• Performs desk duties. Observes CCTV monitors continually for unusual activity, as indicated by the response and journal entries. Monitors alarm/access control computer and dispatches response officer within one minute if an unexpected alarm is received.
• Ensures a positive public relations attitude. Maintains positive posture, polite, and respectful communications with patients, families, visitors, and other employees, as indicated by supervisor's observations. Demonstrates self-awareness in presenting positive comportment, adhering to department uniform and dress standards.
• Performs adjacent duties as required. Responds immediately to evidence of criminal activity or suspicious acts, questions witnesses, protects recovered property, escorts unauthorized persons from hospital property, and notifies appropriate criminal justice agencies as necessary. Conducts preliminary investigations. Observes, confronts, detains, if necessary, and interviews any suspicious individuals. Provides safe transportation for staff members and their possessions. Provides special protection for V.I.P. persons or situations involving individuals of sensitive status, as indicated in the hospital V.I.P disaster plan. Provides one-to-one observation of patients as needed. Conducts regularly scheduled instructional fire drills. Assists with department orientation, in-service, required training, and continuing education of department members.
• Oversees hospital parking. Enforces all hospital parking and traffic control regulations.  

Required Qualifications: 

• Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. Associate's degree or equivalent in criminal justice, law enforcement, or business management preferred. 
• One year of related work experience. 
• Valid Massachusetts driver's license, with proven safe driving record in all weather conditions. 
• Good decision-making ability in stressful/emergencies.
• Ability to pass and maintain certification in CPR (first responder - C) and CPI (Non-violent crisis intervention). 

Physical Requirements & Environment: 

• Exposure to occasional dangers of assault, and hazards resulting from response to alarms and other irregularities, including bomb threats, disasters, fire/alarms, etc., or violent behavior of others. 
• Exposure to outdoor temperatures and weather conditions at various times. 

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled