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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Administrative Assistant - CBHC Admissions

Lawrence, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Administrative / Executive Assistants Job ID: JR47224 Date posted: 03/26/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description:

The Community Behavioral Health Center Program (CBHC) Administrative Assistant – Admissions, greets clients and others entering the waiting room in a manner that is respectful and empathetic. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment .

  • Benefits that start day-1!

  • Schedule: 20 hrs, Sunday 9a - 1p and Monday - Thursday 4p - 8p

Essential Functions/Key Responsibilities:

  • Respond to calls and/or walk-ins for clients seeking services.

  • Interviews client to obtain information necessary to meet program admission requirements.

  • Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility.

  • Verifies basic demographic information upon arrival of client.

  • Schedules, reschedules and cancels appointments as needed, upon client request or provider request

  • Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.

  • Documents new and/or updates client demographic and billing information in the computer.

  • Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals

  • Provides information on referral sources and community resources internal and external to BILH BS.

  • Monitors visitor access, waiting area and maintains security awareness. 

  • Scans documents, when applicable, into the electronic health record.

  • Attends all required supervision and meetings.

  • Maintains tracking requirements for program(s).


  • High School Diploma or GED required

  • A minimum of 1 year experience in a related field

  • Bi-lingual English/Spanish, preferred  

  • Knowledge of billing practices preferred

  • The ability to multitask and manage time efficiently while having a strong attention to detail is essential.

  • Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.

  • Excellent customer service skills essential

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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