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Nurse Manager (Med/Surg/Tele, Full-time)

Needham, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Needham Category: Nursing Job ID: JR47476 Date posted: 03/26/2024
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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The nurse manager provides 24-hour operational accountability for their unit(s). Collaborates with the Nursing Director with oversight for designated unit, to develop and oversee the implementation and evaluation of programs and processes to provide necessary patient care services using appropriate resources. Inherent in the role is active involvement and leadership in quality improvement activities to enhance patient care and improve service. Additionally, the Nurse Manager participates in the development of and implementation of care and performance standards to ensure that identified patient care needs and regulatory requirements are met and/or exceeded. Optimal patient care and cost effective management is maintained through utilization of data and information from quality assessment and standards monitoring. Supports and contributes to ongoing changes within the organization. The Nurse Manager is a role model for service excellence, nursing job satisfaction and empowerment.

Job Description:


Unit Base Management/Leadership

  • Is accountable for the care of patients, the practice of nursing, interdisciplinary collaboration and department/unit based operations.
  • Is visible and accessible.
  • Develops creative approaches to department/unit operations and staff development and encourages others to do the same.
  • Manages conflict by addressing it at the source and in a calm manner.
  • Ensures that supplies, equipment and appropriate resources are available for optimal patient care.
  • Represents the discipline of nursing and their individual unit at the hospital-wide committees and initiatives.
  • Demonstrates vision regarding patient care and develops approaches to provide excellence in patient care across the continuum of care
  • Uses good judgment around decision making and follows through until results are achieved.
  • Conducts interdisciplinary staff meetings as needed.
  • Takes initiatives, delegates effectively and is accountable for outcomes
  • Maintains competency commensurate of a nurse on the unit

Organizational Management/Leadership/Communication

  • Articulates and embodies the mission, values and goals of the institution for staff and patients.
  • Provides direct and timely feedback.
  • Develops written communication that is clear, concise, professional, and communicates the intended idea.
  • Keeps staff abreast of all changes in policy and practices and reinforces the message using a variety of approaches; shares information and ideas openly and appropriately utilizing a variety of methods.
  • Knowledgeable, approachable, respectful and flexible.
  • Demonstrates interest in the uniqueness of individuals.
  • Promotes interdisciplinary collaboration to ensure the best outcome for patients.
  • Is a role model for resolving problems and conflicts.
  • Represents organizational leadership and the goals of the organization in all communication with staff.

Service Excellence/Team

  • Builds relationships that create a positive work environment.
  • Promotes and champions service excellence by building a team on the unit and around each patient and family.
  • Identifies internal and external customers and takes responsibility to meet customer’s needs by responding timely to identified concerns.
  • Creates a department/unit culture that promotes an optimal patient experience by continuously gathering data about patients and honors the individual’s perception and attempts to meet the individual’s expectations.
  • Identifies areas for service improvement and implements systems/processes that promote seamless customer service and monitors their effectiveness.
  • Recognizes and acknowledges the achievements of others.
  • Acts as a role model and holds others accountable to service standards and motivates employees to apply these service excellence standards.
  • Maintains clinical skills in order to support others to provide care as requires, based on the units needs.
  • Works with all disciplines to ensure the best outcome for patients.
  • Is viewed as a consistent resource for issues and concerns.

Human Resource Management

  • Recruits, hires and retains talented staff.
  • Able to interview and hire staff based on human resource policies, appropriate experience, organizational fit, educational credentials, availability and flexibility in relation to job requirement. Is able to assess candidate’s service excellence skills.
  • Communicates expectations of all employees in writing and holds employees accountable for those expectations.
  • Promotes diversity.
  • Encourages professionalism and career advancement.
  • Provides leadership through the development and/or implementation of an infrastructure to ensure staff receives appropriate orientation to the unit, the patient population and procedures and policies.
  • Provides guidance and support for preceptors.
  • Provides resources as needed to assist employees in achieving their developmental goals.
  • Provides timely development and constructive feedback, as well as praise for improvements and addresses difficult employees not meeting required standards.
  • Models effective leadership and best practices.
  • Recognizes and supports the unique contribution of support staff and publicly values their contributions. Collaborates with other managers/directors to ensure that appropriate levels of support are provided as needed for necessary level of care.
  • Facilitates learning, growth and development by understanding others unique strengths, weaknesses and personal styles.
  • Develops staff to bring out the best in their practice and foster a connection with the unit and their peers.
  • Conducts annual performance evaluation for each employee; encourages professionalism and career advancement by engaging staff in developing their interests and by setting goals that benefit patient care and unit culture in collaboration with director.
  • Ensures documentation of annual competencies, licensure, certifications, and testing required, are maintained.
  • Creates and identifies self learning opportunities designed to further develop skills/ knowledge relevant to current position.


  • Works with the Director to prepare the annual operating budget including salaries and wages, supplies and expenses, along with capital requests, within the timeframe allotted; ensures budget compliance and where applicable provides variance explanations.
  • Ensures that the optimal number of staff are available to safely and effectively care for patients, based on the standard for hours of care, taking into account patient acuity, level of staff skill and other relevant variables.
  • Ensures that relevant areas are achieving productivity standards.
  • Ensures that supplies are managed in a cost-effective manner.
  • Provides justification for capital budget items, including a ROI for each item requested in collaboration with the director.
  • Takes accountability for achieving volume and identifies strategies for continuous growth.

Quality and Safety

  • Continuously monitor a variety of quality indicators, incident reports and patient satisfaction data.
  • Analyzes data, identify areas of concern and develop initiatives to address those concerns.
  • Engages in organizational initiatives and encourages staff to do the same.
  • Provides feedback to staff regarding initiatives and opportunities for improvement.
  • Ensures practice is consistent with hospital policies and standards and regulatory and accrediting agencies such as The Joint Commission.
  • Implements and evaluates the National Patient Safety Goals (updated annually).
  • Promotes continuous preparedness for regulatory review.
  • Maintains a clean and safe environment.
  • Ensures unit based infection control practices are maintained.
  • Participates in unit based environmental rounds


  • BSN in Nursing required; Master’s degree preferred.
  • Current Massachusetts Registered Nurse Licensure required
  • Five years of related work experience in area of nursing specialty (med/surg, critical care, etc.) with strong clinical skills.
  • At least 1 year of supervisory/management experience required.
  • Recent direct clinical leadership preferred.
  • Advanced interpersonal and conflict resolution skills to deal with critical patient and personnel issues in a changing organizational climate.
  • Analytical ability to solve clinical issues and conduct, or participate in, quality improvement, research and utilization activities.
  • Demonstrated ability to manage unit in a fiscally responsible manner.
  • AHA BLS Certification required or obtained within 30 days of hire. (All direct clinical Managers)
  • AHA ACLS Certification required or obtained within 90 days of hire.(ICU, PACU, Float & ED)
  • ·AHA PALS Certification required or obtained within one year of hire (PACU, Float and ED)
  • Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include outlook, word, excel, Powerpoint or access.
  • Pediatric Advanced Life Support Certification

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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