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Learn more about working at Beth Israel Deaconess Hospital Needham

Pharmacy Technician (40 hr, Rotating)

Needham, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Needham Category: Pharmacy Job ID: JR43672 Date posted: 02/09/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Rotating (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

40 hours rotating, certified or registered
Supports the mission of the department by ensuing that the right patients receive the right medication in a safe and timely manner under the direct supervision of a pharmacist. Develops a full understanding of the drug distribution system and demonstrates competency in carrying out all duties associated with delivering medications to the patient care units, compounding sterile and non-sterile medications, hazardous medication handling, and other aspects of medication management as required by the pharmacy department. The Pharmacy Technician, after national certification and appropriate training at BID Needham, will collect and document an accurate medication reconciliation. To support outpatient clinics, the Pharmacy Technician trained in prior authorization management will complete and submit Prior Authorization/Tier Exceptions and Patient Assistance Foundation requests as needed.

Job Description:


  • Delivers medication to the patient care units in accordance with departmental policies and procedures, and other regulatory bodies such as the DEA and MA Board of pharmacy regulation.
  • Accurately fills medications.
  • Delivers medications to the automated dispensing machines (ADMs) in an accurate and timely manner.
  • In conjunction with other pharmacy colleagues, ensures that all drug distribution functions are completed in a safe and timely manner.  Informs pharmacist and/or pharmacy leadership of any workflow issues.
  • Repackages and compounds medications, as needed, in accordance with departmental standard operating procedures.
  • For pharmacy technician with national certification and proper internal training: Interview patients to obtain medication histories (including OTC medications and herbal supplements) on all assigned patients; may interview patient family members and perform outreach to other pharmacies and healthcare facilities to confirm medication regimens or investigate discrepancies when necessary.
  • Assists in maintaining appropriate inventory levels, including rotating stock, checking for expired medications, and informing pharmacist and pharmacy buyer when inventory levels are low. 
  • For pharmacy technician with national certification and proper internal training:  Receives requests for Prior Authorization from pharmacy or Tier Exception/PAF request from patient, completes requested documentation including patient demographics, prescription insurance coverage and clinical questions requested and submits for approval.
  • Organizes outdated or overstocked medications to ship back to manufacturers for credit.
  • Checks floor stock on various nursing stations daily.
  • For pharmacy technician with national certification and proper internal training: 
  • May order scheduled VI medications from wholesaler as well as directly from manufacturer as directed by the director or designee.
  • Responsible for understanding and utilizing all technology to accomplish the above.
  • Is responsible for answering telephone calls, triaging the request, and following through with appropriate action.
  • Fully understands principle of sterile compounding, non-sterile compounding, and hazardous medication manipulation.
  • Actively participates in continuous performance improvement activities of the department, including providing suggestions on how to improve day-to-day operations.


Education:  High School diploma or GED equivalency required

Licensure, Certification, Registration:MA Registered Pharmacy Technician with National Certification (PTCB or ExCPT) or a MA Registered Pharmacy Technician and obtaining National certification (PTCB or ExCPT) within 180 days of hire; or a MA Registered Pharmacy Intern. 

Skills, Knowledge & Abilities:  Demonstrates the ability to be thoroughly trained to meet the requirements of this job description.

Experience: Previous hospital pharmacy experience and sterile compounding experience is preferred.  Accurate math skills required.


Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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