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Learn more about working at Beth Israel Deaconess Hospital Plymouth

Resource Specialist

Plymouth, Massachusetts

Organization Facility: Beth Israel Deaconess Hospital Plymouth Category: Staffing / Scheduling Job ID: JR50408 Date posted: 05/07/2024
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

40hpw; Day Shift

Job Description:

Duties/Responsibilities:

  • Works closely and collaboratively with program supervisors to ensure excellent customer service and quality patient/family interaction
  • Function as an active member at team and other program meetings
  • Receives and triages phone calls for Cranberry Hospice and Fragile Footprints Pediatric Palliative Care as assigned
  • Provides support to patients and families calling with medical emergencies (including patient deaths) until an appropriate Team Member is available
  • Assesses the need of the caller and takes all necessary steps to resolve caller need and anticipates consequences/secondary actions initiated by the call
  • Remains aware of clinician schedules and availability and is able to contact the appropriate staff in order to quickly respond to patient/family/facility need. Schedules HHA visits in the absence of the HHA supervisor.
  • Receive and support family and members of the community who come into the office
  • Provides support to clinicians in the field by providing information, communicating with ancillary providers, etc.
  • Process admission and death paperwork from clinicians to ensure regulatory compliance
  • Enters patient data into PTCT Business Manager, maintains status and reports for "non-admits," checks and responds to system scheduling advisories and updates
  • Enters clinician/patient visits schedules into the PTCT Business Manager/Scheduling Module.
  • Tracks medication delivery from Hospice Pharmacia data base.
  • Maintain accurate re-certification reports for weekly IDG meetings to ensure information is available for accurate billing/revenue
  • Support Medical Records, initiate/fax physician orders for signatures as needed
  • Maintain provider base, ensure MD's and providers are not excluded from Medicare participation
  • Assists with preparation, confirmation of accuracy and tracking of vendor billing prior to submission to AP.
  • Identifies, analyzes, and resolves problems to foster significant improvement in the program workflow
  • Participates in interdisciplinary continuous quality improvement activities on an ongoing basis
  • Demonstrates a commitment to the program goal of improving the quality of care provided to patients

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

  • Excellent interpersonal and communication skills, including phone etiquette and written communication skills
  • Experience working with patients/families who are in crisis
  • Strong understanding of medical terminology
  • Must be able to work independently and as part of a comprehensive team
  • Excellent computer skills; Microsoft Office Suite
  • Strong organizational skills
  • Detail oriented

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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