When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.
As an Administrative Associate of the Urgent Care Services Team, this position contributes to the hospital's mission by performing the following functions:
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Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.
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Answers the phone for the unit, answering questions, directing calls to other team members and /or taking messages and expediently passing on information.
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Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.
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Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff.
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Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail.
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Maintaining an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit’s efficiency.
QUALIFICATIONS
Education:
Required: High School Diploma or equivalent
Experience:
Preferred: At least one year of previous work experience in an administrative support role.
Other Skills/Knowledge:
Required:
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Basic computer knowledge.
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Excellent communication and customer service skills.
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For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
Preferred: Knowledge of basic medical terminology
Beth Israel Lahey Health (BILH) is an integrated health system dedicated to creating healthier communities — one person at a time — through seamless care and ground-breaking science, driven by excellence, innovation and equity. Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.
Pay Range:
$19.50 – $26.24
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
