When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the direction of the Manager, Messenger/Escort, supervises the staff and workflow related to patient escort and messenger services on assigned shifts. Assures all schedules are maintained, deliveries coordinated, requests for services answered and staff members dispatched promptly to effectively respond to internal and external customer needs.
Job Description:
Essential Duties & Responsibilities including but not limited to:
1) Schedules and oversees daily work activity of all Escort/Messengers and other department staff on assigned shift.
2) Interviews applicants and participates in the hiring process for position vacancies
3) Monitors staff work performance and maintains appropriate documentation; reviews and evaluates staff as needed and recommends salary increases, promotions or transfers
4) Participates in the corrective action process for staff when necessary.
5) Trains and orients staff and assists in educating other Lahey departments about the function of the department, when necessary
6) Responds in a timely and appropriate manner to customer questions and concerns about Messenger/Escort/Mailroom services.
7) Monitors the timeliness and productivity of departmental work on assigned shift
8) Assures that departmental equipment is properly maintained and is in working condition at all times.
9) Assists in reviewing and maintaining all departmental policies, procedures, job descriptions and work performance standards.
10) Keep abreast of all postal rate changes and US mail-related information.
11) Incorporates
Lahey Clinic Guiding Principles Mission Statement and Goals into daily activities.
12) Complies with all Lahey Clinic Policies.
13) Complies with behavioral expectations of the department and Lahey Clinic.
14) Maintains courteous and effective interactions with colleagues and patients.
15) Demonstrates an understanding of the job description, performance expectations, and competency assessment.
16) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
17) Participates in departmental and/or interdepartmental quality improvement activities.
18) Participates in and successfully completes Mandatory Education.
19) Performs all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications:
Education: High School degree or equivalent
Licensure, Certification, Registration:
Skills, Knowledge & Abilities: Good interpersonal and leadership skills.
Experience: Minimum three years experience in a related environment, including prior supervisor or lead experience.
Pay Range:
$23.00 – $30.95
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
