When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
This Director-level role offers the opportunity to lead and advance high-impact operational initiatives within a nationally recognized clinical enterprise. The Director partners closely with physician and executive leadership to drive measurable improvements in quality of care, patient access, experience, clinical delivery, operational efficiency, and program growth. This role has true ownership — setting goals, using data to guide decisions, and seeing initiatives through from strategy to execution — while developing and empowering high-performing teams.
The Department of Anesthesia, Critical Care and Pain Medicine is a nationally and internationally recognized leader in clinical care, research, and education. As part of a Harvard Medical School–affiliated academic medical center, the department delivers leading-edge anesthesia, critical care, and pain services across operating rooms, ICUs, obstetrics, and advanced procedural areas. Innovation is central to the mission, with cutting-edge technologies and research programs that continuously shape best practices and improve patient outcomes.
Equally important is the department’s culture of respect, collaboration, and growth. Team members are supported in their professional development and personal well-being and are encouraged to lead, innovate, and make a lasting impact. The department is deeply committed to Diversity, Equity, and Inclusion and values a workforce that reflects and celebrates diverse backgrounds, perspectives, and experiences.
Job Description:
Essential Responsibilities:
Designated Leader for multidisciplinary programs and partners with other members of the management team within and outside of the department to initiate and oversee new multidisciplinary programs and projects.
Hires, develops, supervises and evaluates staff which can include Nurse Practitioners, Clinical Advisors, RNs, Practice Administrators, Administrative and Clinical Support Staff, and Emergency Off Site Techs. Participates in the selection and evaluation of individuals for leadership positions.
Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies.
Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication.
Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: 4-6 Indirect Reports: 51-100
Has full responsibility for planning, monitoring and managing budgets for multiple departments.
Required Qualifications:
Bachelor's degree in Nursing required. Master's degree in Nursing, Business Administration, Healthcare Finance or Hospital Administration preferred.
License Registered Nurse required.
3-5 years related work experience required and 3-5 years supervisory/management experience required
Demonstrates proficiency in the area of process improvement and system redesign. Specific experience in data and systems analysis, quality management/performance improvement.
Excellent skills in interpersonal and written communication.
Demonstrates proficiency in budget and human resource management.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 – 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Pay Range:
$180,000.00 USD – $230,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
