When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
About the Role
Reporting to the Manager of Admissions, the Admissions Counselor plays a vital front‑line role in supporting patients as they begin their inpatient behavioral health care journey. You will provide administrative and clerical support to the clinical team, guide patients through the admission process, and help ensure safe, efficient, and compassionate transitions into care.
This role is ideal for someone detail‑oriented, patient‑focused, and comfortable working in a fast‑paced behavioral health environment.
What You’ll Do
- Obtain accurate demographic and insurance information and complete patient registration in the electronic medical record (EMR).
- Verify insurance eligibility and enter insurance authorizations into the EMR, including obtaining required electronic authorizations or notifications.
- Complete pre‑registration and prepare all necessary admitting paperwork.
- Greet and check in patients; explain admitting documents; obtain vital signs; and conduct suicide screenings, communicating any concerns to the admitting provider.
- Escort patients to inpatient units as needed.
- Maintain and update the electronic admissions board throughout each shift.
- Communicate effectively with referral sources, colleagues, and clinical staff.
- Provide follow‑up resource information to patients who are unexpectedly discharged after evaluation.
- Update facility capacity on the Massachusetts Behavioral Health Access (MABHA) website.
- Adhere to guidelines and expectations of regulatory bodies such as DMH, DPH, the Joint Commission, and payors.
What You Bring
Required
- High School diploma or GED
- Strong customer service skills
- Comfort working with behavioral health populations
- Familiarity with electronic medical records such as EPIC
Preferred
- Associate’s or Bachelor’s degree
- Experience in hospital registration, admissions, or insurance verification
Why Join Us?
You’ll be part of a mission‑driven behavioral health team committed to supporting patients with compassion, respect, and clinical excellence. Your work will directly impact patient safety, experience, and access to care.
Pay Range:
$19.50 – $26.24
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
