When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Winchester Hospital is a 5x Magnet designated, Top 10 Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.
As part of the Volunteer department team, this position:
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Greets patients and others timely and in a professional manner that is kind, respectful and empathetic.
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Provides assistance with the entry/exit doors.
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Manages patient flow for Registration and responsible for :
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Instructing patients waiting to register.
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Signing patients in on the outpatient registration log, as needed
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Keeping track of the order of patients needing to register and for what service.
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Offering support to registration and screening staff.
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Manages/Maintains flow of patients into the Emergency Room
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Directs individuals to their desired location.
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Provides general information regarding the Hospital, our services and other information to improve the total patient care experience.
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Accepts Flower, Gift and Food deliveries for patients and staff. Requests transport as needed.
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Accepts patient belongings including bagging, labeling and recording of belongings.. Communicates with the patient care units land other departments/individuals, letting them know arrival status. Requests transport as needed.
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Communicates to appropriate department/individuals about patient’s/visitor’s arrival when appropriate.
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Acts as a liaison between departments/patient care units and visitors. Provides patient families/friends with appropriate contact information for the patient’s location. Assists in coordination of visitation.
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Explain and enforce hospital policies for patients, patient’s families & visitors, specifically
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Assists in calling cabs, family or friends to secure a ride home from the hospital.
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Organizes and updates any messages, notices or announcements at the desk.
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Oversees & trains screener staff, including orienting them to the hospital.
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As the workflow and the work area allows, may perform other clerical duties such sorting, collating materials, stuffing envelopes and attaching labels for mailings.
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Follows protocols and policies in place at any given time for ALL entering the building, such as hand sanitizing, masking, and social distancing, etc.
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Represents the hospital professionally by being neat and pleasant at all times.
Beth Israel Lahey Health (BILH) is an integrated health system dedicated to creating healthier communities — one person at a time — through seamless care and ground-breaking science, driven by excellence, innovation and equity.
Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.
Pay Range:
$17.00 – $22.88
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
