When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Join a supportive and collaborative OBGYN team where your clinical judgment and patient care skills make a real impact every day. We’re looking for a compassionate Triage Nurse to be the first point of contact for our patients, helping guide care for pregnant individuals and others with urgent concerns.
Job Description:
Under the direction of the Practice Manager and Clinical Supervisor, the Medical Office Registered Nurse (RN) provides comprehensive clinical support to physicians and advanced practice providers within a busy outpatient practice. The RN is responsible for coordinating patient care, performing clinical triage, providing patient education, and ensuring high-quality, patient-centered care throughout the continuum of treatment.
Working collaboratively with providers, clinical staff, and other healthcare disciplines, the Medical Office RN utilizes clinical expertise and critical thinking to assess patient needs, coordinate care, and promote positive patient outcomes. This role supports patients through education, counseling, health maintenance, care coordination, and ongoing clinical management while delivering compassionate, evidence-based care.
Key Responsibilities
Clinical Care & Patient Triage
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Perform telephone triage by assessing patient symptoms, determining the urgency of care, and providing appropriate clinical guidance using nursing judgment and established protocols.
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Complete new obstetrical intake appointments, including ordering genetic testing according to established protocols.
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Review laboratory and diagnostic test results and communicate findings as appropriate.
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Process medication refill requests in accordance with approved protocols.
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Coordinate medication and imaging prior authorizations.
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Initiate and manage electronic prescription refill requests.
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Respond to provider requests and patient messages within the electronic medical record (EMR).
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Schedule Maternal-Fetal Medicine consultations, diagnostic imaging, and other specialty appointments as needed.
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Review, manage, and distribute incoming genetic testing results.
Patient Education & Care Coordination
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Educate patients and families regarding diagnoses, treatment plans, medications, preventive care, and health maintenance.
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Coordinate patient care with physicians, advanced practice providers, specialists, and interdisciplinary team members to ensure continuity of care.
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Advocate for patients by promoting timely access to care and addressing clinical concerns.
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Maintain organized workflows to support safe, efficient, and high-quality patient care.
Collaboration & Professional Practice
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Build positive working relationships with physicians, nurses, colleagues, patients, and families.
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Demonstrate accountability for delivering safe, compassionate, and patient-centered care.
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Function as an engaged and collaborative member of the healthcare team.
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Maintain compliance with all regulatory, accreditation, and organizational standards.
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Apply evidence-based nursing practice to support quality improvement and optimal patient outcomes.
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Participate in ongoing professional development, mandatory education, and competency validation.
Qualifications
Education
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Graduate of an accredited or state-approved School of Nursing required.
Licensure & Certification
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Current Registered Nurse (RN) license in the Commonwealth of Massachusetts required.
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Current American Heart Association Basic Life Support (BLS) certification required.
Experience
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Previous outpatient or medical office nursing experience preferred.
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Experience with electronic medical records (EMR), patient triage, and care coordination preferred.
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Strong communication, organizational, and critical thinking skills with the ability to manage multiple priorities in a fast-paced clinical environment.
What You’ll Love About This Role:
- Flexible weekday schedule – no nights or weekends
- Supportive team environment with 5 dedicated nurses
- Comprehensive 3-month orientation – you’ll never be on your own
Pay Range:
$33.00 – $49.92
This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.
