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Changing health care
to improve quality of
life for all.

Beth Israel Lahey Health’s roots in providing top-quality health care date back nearly a century. We're fully committed to ensuring our patients receive the care they deserve. As a leading healthcare provider throughout New England, we aim to change the current state of health care for the better and make lasting improvements that guarantee access to our services.

Manager-Clinic Operations

Danvers, Massachusetts

Organization Facility: Beth Israel Lahey Health Behavioral Services Category: Behavioral Health Job ID: JR75405 Date posted: 04/25/2025
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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

In collaboration with the Senior Program Director and Program Directors, the Manager - Clinic Operations will contribute to the smooth operation of the program(s). The Manager - Clinic Operations performs, coordinates and oversees administrative functions and projects within a program or group of programs within the clinic location.

Job Description:

  • Benefits that start day-1!

  • Schedule: Monday-Friday, Days (Can be flexible with times)

Manager - Clinic OperationsResponsibilities:

  • Oversees and ensures that the office administrative functions assigned are effectively carried out, including, but not limited to scheduling, front desk, admissions and medical records.

  • Provide professional assistance to management staff; and support the Operations Director with the implementation of changes within the program(s) to enhance the admission process and overall client experience

  • Performs difficult, complex, technical, and/or specialized office support work, which requires independent judgment, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the program/division assigned.

  • Supervise staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations.

  • Oversee database of program employee and group room schedules to assess immediate availability.

  • Performs project research and report preparation related to the program through database and statistical reports.

  • Assist in the management of tracking employee productivity, understanding the impact that this has on overall program operations.

  • Oversee office manager and tasks associated with this function, including facilities oversight, accounts payable, payroll, purchasing, etc.

Requirements:

  • High School Diploma/GED 

  • Minimum of 3 yrs. experience in a related field

  • Basic supervisory principles and practices. Techniques for dealing effectively with the public and staff, in person and over the telephone.

  • Standard office administrative practices and procedures, including the use of standard office equipment; Records management principles and practices; computer applications; Excel and Word, knowledge of electronic health records a plus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.

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