When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Pharmacy Population Health Coordinator supports clinical pharmacy programs within the Beth Israel Lahey Health Performance Network (BILHPN) – Clinical Excellence Division. The role focuses on improving medication adherence, closing care gaps, and enabling performance in our value‑based payer contracts.
Working under the direction of Clinical Pharmacy Specialists and pharmacy leadership, the coordinator carries out program operations, supports population‑health‑related pharmacy activities, and collaborates with interdisciplinary teams across the network.
Job Description:
Essential Duties & Responsibilities including but not limited to:
• Review medication adherence, quality, and performance reports to identify patients needing intervention.
• Conduct outreach to patients, providers, pharmacies, and care teams to address adherence gaps, medication access issues, and pharmacy benefit questions.
• Assist with addressing barriers to medication access including coordination of refills and prescription assistance programs.
• Route prioritized intervention opportunities to clinical pharmacists based on workflow and risk criteria.
• Support pharmacy-led population health and quality improvement initiatives.
• Perform administrative and operational tasks allowing clinical pharmacists to practice at top-of-license.
• Document all activities in the electronic medical record per established workflow.
• Participate in program data tracking, reporting, workflow optimization, and resource development.
• Participate in the education of PGY1 and PGY2 pharmacy residents and pharmacy students where applicable.
Organizational Requirements:
• Maintain adherence to confidentiality policy
• Comply with BILH/BILHPN policies
• Maintain required certifications and competencies
• Maintain courteous and effective interactions with colleagues and patients.
• Participate in all department meetings
Minimum Qualifications:
Education:
High school graduate with college degree preferred.
Licensure, Certification & Registration:
Certified Pharmacy Technician in Massachusetts; willing to obtain additional state licensure as needed.
Experience:
2 to 5 years of experience in retail pharmacy, managed care, or population health environment.
Skills, Knowledge & Abilities:
• Strong communication, time management, and organizational skills.
• Ability to work independently within scope of work.
• Experience with medication adherence, value‑based care contracts, and motivational interviewing skills preferred.
• Ability to communicate effectively with healthcare professionals and patients in person and telephonically.
• Ability to research and analyze medical literature, drug information, evidence-based guidelines and pharmacy, and cost utilization data.
• Knowledge of HEDIS, Stars Quality metrics preferred.
• Knowledge of Massachusetts / national Prescription Assistance Programs.
• MS Office applications including Word, PowerPoint, Excel and Outlook required; Experience with databases preferred.
• Experience with Epic Electronic Medical Record preferred.
Pay Range:
$27.01 – $36.35
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
