When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Assistant Vice President of Integration, with an indirect reporting relationship to the System Executive Sponsor, the Director is responsible for leading the development and integration of emergency services access points and models within Beth Israel Lahey Health (BILH). Provide consultative and advisory services to BILH’s system leaders to organize, implement, and measure the impact of emergency services development and operations initiatives. Responsible for collaborating with system “clients”, including BILH and local executives, to define the vision for each initiative and the definition of success. Design and organize the various workstreams and inter-dependencies, being ultimately responsible for the development of a comprehensive workplan and performance measurement plan. Depending on the scope and complexity of the initiative, the Director will serve as, or will oversee the effort of, a project manager overseeing cross-functional teams.
Job Description:
Primary Responsibilities
Understands and is able to effectively convey to others BILH's emergency services development and operations priorities. Collaborates with system service and local leaders to identify and articulate potential goals and initiatives in support of these priorities.
Designs, leads and project manages emergency services development and operations integration initiatives that require broad organizational support and input from multiple stakeholders.
Provide strategic insight, analytic expertise, and project management oversight for cross-functional teams across high-priority emergency services initiatives.
Oversee the performance of quantitative analyses to support the implementation and monitoring of emergency services development and operations initiatives as well as the coordination of tracking and reporting of key milestones.
Effectively prioritize projects to complete work within established guidelines and timeframe. Manage project scope, using project management best practices, and anticipate opportunities and risks proactively to ensure the IMO and cross-functional teams are meeting key milestones and deliverables.
Identify and plan for interdependencies between work streams and keep business leads informed on key issues to ensure cross-functional integration.
Present on project direction and recommendations to system leadership on integration initiatives, as needed.
Work closely with the executive/senior sponsors of each initiative, as well as BILH Finance and the business unit CFO's, to generate and validate performance data.
Required Qualifications
Bachelor's degree in business administration, healthcare management, public health or related fields required. Master's degree in business administration, healthcare management, public health or related fields preferred.
At least 10 years of related work experience required in healthcare management, project management, operations or consulting.
At least 5 years of Emergency Room operations experience including but not limited to patient flow and throughput, patient experience, patient transfer processes, etc., required
Experience with cross departmental communication and coordination between emergency room and inpatient units, off site departments, ambulance transport and transfer center operations
Demonstrated skills and experience developing trusted business relationships and managing stakeholders at all leadership levels. Highly organized and able to manage multiple priorities in a dynamic environment. Experience working in a large, complex healthcare organization.
Strong ability to manipulate, synthesize and present quantitative data. Ability to work effectively with cross-functional teams, ensuring collaboration and partnership. Working knowledge of project management methodologies.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Pay Range:
$140,000.00 USD – $175,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
