When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Lead Scheduler will support the Hematology Oncology Department at BIDMC in Boston, MA.
This is a full-time position, working onsite Monday through Friday, with flexibility on the start time once fully trained.
Strong communication skills and prior experience working with Epic are desired!
Job Description:
Responsible for the efficient organization and operation of scheduling for all patient procedures and services. Oversees the scheduling function and collaborates with the manager/advisor to develop, monitor and maintain systems pertaining to all aspects of the scheduling and billing processes.<br><br>
Essential Responsibilities:
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Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process. Notify patients of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure.
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Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurately.
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Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules.
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Acts as liaison to with internal departments and external resources and agencies.
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Actively provides ongoing training of schedulers in collaboration of manager/advisor.
Required Qualifications:
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High School diploma or GED required.
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3-5 years related work experience required.
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Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
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Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
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Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
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Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
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Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
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Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
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Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
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Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
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Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
- Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.
Pay Range:
$24.31 – $32.72
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
