When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
We are seeking a Practice Manager to join our Urology team!
The Practice Manager leads the daily clinical and administrative operations of a high-performing ambulatory practice. This role ensures exceptional patient service, efficient workflows, and strong team leadership across hospital-based, community-based, or private practice settings.
You’ll play a key role in driving operational excellence, optimizing resources, and supporting both patients and providers in a fast-paced healthcare environment.
Job Description:
What You’ll Do
Operational Leadership
- Plan and execute department and division goals, programs, and objectives
- Implement and manage business plans, including strategies, timelines, outcomes, and performance metrics
- Continuously adjust plans in response to market changes and organizational priorities
Practice Management
- Oversee all day-to-day administrative and operational processes
- Manage staff scheduling, assignments, and workflow efficiency
- Ensure smooth execution of:
- Co-payment collection at time of service
- Referral management
- Pre-registration processes
- Visit documentation and ticket entry
Clinic Oversight (Hands-On Leadership)
- Actively support clinic operations and patient care delivery
- Coordinate patient flow, care delivery, and discharge activities
- Oversee scheduling, registration, and billing accuracy
- Ensure team members are trained, supported, and continuously developing
Systems & Process Improvement
- Implement and manage systems related to scheduling, managed care, and patient data
- Maintain data accuracy and optimize workflows
- Lead projects to improve:
- Patient access
- Call/telephone systems
- Patient and provider satisfaction
Provider & Care Coordination
- Monitor provider schedules (MDs, NPs, social workers, etc.)
- Ensure appropriate staffing levels and patient scheduling
- Support clinical teams and ensure supply availability
- Oversee accuracy of patient care activities, services, and lab coordination
People Management
- Direct daily work of team members
- Lead all aspects of employee lifecycle:
- Hiring
- Performance evaluations
- Corrective actions
- Terminations
- Direct Reports: 7+
- Indirect Reports: 1–5
Financial Management
- Own department budget planning, monitoring, and performance
Qualifications
Required
- High School Diploma or GED
- 5–8 years of related experience
- 1–3 years of supervisory or management experience
- Minimum 5 years of experience in hospital and ambulatory clinic operations
- Strong analytical skills
- Knowledge of:
- Medical terminology
- Business and financial systems
- Proven organizational, initiative, and problem-solving skills
- Ability to respond effectively to both routine and complex situations
- Proficiency with:
- Web-based systems
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
Preferred
- Bachelor’s degree
- Experience in process improvement and leadership development
Core Competencies
Decision Making
Makes informed decisions guided by policy and experience; influences department-level outcomes.
Problem Solving
Addresses complex, non-routine challenges using analytical thinking and innovative approaches.
Independence
Sets priorities, drives initiatives, and operates with broad guidance.
Communication
- Strong written skills for communicating complex information across audiences
- Effective verbal communication, including conflict resolution and negotiation
Knowledge
Demonstrates deep understanding of operational, clinical, and administrative practices.
Team Leadership
Leads teams and projects, fostering collaboration and improving workflows across departments.
Customer Service
Delivers and reinforces high standards of patient and staff experience; resolves issues promptly and professionally.
Work Environment
- Primarily sedentary role
- Occasional walking, standing, and light lifting (up to 10 lbs)
Why This Role Matters
This position is critical to ensuring a seamless patient experience, empowering care teams, and driving operational success across the practice. Your leadership will directly impact patient care quality and organizational performance.
Pay Range:
$70,720.00 USD – $113,152.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
