When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the supervision of the Director and according to the established policies and procedures, all patient and unit communication will be completed through secretarial, receptionist and clerical duties, with a courteous and efficient manner.
Job Description:
Essential Responsibilities including but not limited to:
1. Greets, receives and directs all patients immediately upon arrival to the department, in a courteous and friendly manner. Maintains a pleasant environment for patients, visitors and family members.
2. Registers patient accurately by entering into the computer system all necessary patient information including demographic, medical information, physician information and insurance requirements into both Epic and Varian. Updates this information as necessary. Is able to complete both “clinical and recurring” registrations without error.
3. Obtains referral information from patients and/or providers. Will initiate calls to insurance providers or primary care physician for patients who are incapable of completing this on their own.
4. Accurately enters all visit related charges into Epic and Varian systems daily.
5. Answer multilined phone systems, accurately records message and triages phone calls in a friendly, courteous manner. Answers phone on second ring. Is able to put calls “on hold” and “transfer calls” without loosing the caller.
6. Pages physicians and other staff as needed and requested.
7. Uses Varian appointment scheduling for all patient and staff appointments. Routinely monitors schedule to avoid conflicts and identify scheduling alternatives. Prepares daily schedule and distributes accordingly.
8. Schedules appointments and all clinical tests for oncology patients with other departments. Enters all test requisitions into Epic or Varian systems accurately.
9. Performs various functions as needed by the physicians and nursing staff, including taking and relaying complex messages and returning phone calls to patients with detailed instructions. Sets up meetings, is able to type basic letter, envelope and memo on computer.
10. Sorts, copies, files and distributes all in-coming and out-going correspondence, faxes and mail to the appropriate parties on a daily basis.
11. Maintains par level for department supplies. Initiates appropriate requisitions as necessary.
12. Maintains a neat and orderly work area. Stocks and straightens exam rooms, waiting rooms and patient nourishment areas as needed.
13. Assembles patient record for initial consults.
- Obtains all previous medical records and surgical notes.
- Obtains pathology slides and final full report.
- Obtains all radiographic films including CT, MRI, Mammograms, and Bone Scans.
- Labels all patient information without error.
Accomplishment of these tasks will involve numerous phone interactions and use of the computer system. This duty will require special attention to detail and excellent follow-through.
14. Processes and files all patient data, diagnostic studies and information in a timely manner.
Minimum Qualifications
Education
High school graduate or equivalent
Licensure, Certification, Registration
None specified
Skills, Knowledge & Abilities
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Medical Terminology knowledge preferred.
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Computer proficiency preferred.
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Ability to perform multiple tasks using strong organizational skills.
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Capability to continually prioritize workload to contribute to the orderly functioning of the department.
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Ability to work independently with attention to detail and maintain high-level accuracy 100% of the time.
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Strong communication skills to ensure the accurate transfer of information.
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Excellent interpersonal skills to facilitate courteous interaction with patients, visitors, and other hospital employees.
Experience
One year of experience in a patient care setting preferred
Pay Range:
$20.50 – $27.59
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
