When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
POSITION FUNCTION
Performs a wide variety of medical assisting activities during patient visits in an outpatient setting. Demonstrates leadership by serving as a role model, mentor and resource to colleagues. Actively collaborates with the support team, provides education and knowledge transfer, and contributes to staff development through training and competency validation. Supports the orientation of new team members and promotes compliance with regulatory, Joint Commission requirements.
Position involves extensive interaction with diverse populations including patients, medical staff practitioners and hospital personnel. Reports to the director or their designee with competency assessment input from assigned physicians and physician extenders.
DUTIES AND RESPONSIBILITIES
Responsibilities:
Serves as a role model, mentor and resource. Collaborates with support team. Provide training and shares knowledge. Participates in the orientation and competency development of team members, including knowledge of regulatory (e.g. The Joint Commission) requirements.
Supports the work of others. Provides input into performance evaluations of team members and participates in the hiring and onboarding process for new staff. Ensures new team members are prepared for competency assessments.
Solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used effectively.
Assists with the monitoring of equipment and alerting management and clinical engineering to make sure all equipment is working properly and required inspections are up to date. Completes request form for necessary service upkeep and repair. Monitor supplies for expiration dates and ensures appropriate level for area to run effectively and orders supplies as needed.
Additional administrative or operational responsibilities may include, but are not limited to, assisting with scheduling, resource for technology use, and/or input into process improvement efforts.
Open and closes assigned exam rooms/corridors daily. Ensure that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean, organized and stocked appropriately.
Assist patients who have physical and psychological limitations with ambulation and patient care functions to ensure their comfort and dignity during the exam. May include transferring a patient from wheelchair to exam table, undressing and dressing patients and ensuring patient is safe until provider arrives.
Escort patients to ancillary service areas such a radiology and lab as needed. Perform other support activities as requested by managers or clinical providers in order to provide for patient needs in an optimal way
Track, order and maintain supplies and equipment, which may include monitoring code cart supplies. Ensure that all supplies are within expiration dates.
Clean and disinfect medical equipment used for patient care between each patient use according to guidelines as required by the department.
Maintains patient confidentiality at all times, by phone, in discussion or by electronic distribution of information
Attends internal or external educational or training sessions as assigned. May be assigned off-shifts, holidays and weekends and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster
Assigns provider dictations spaces and ensure rooms are prepped appropriately
Ensures clinic operations are completed at the end of each day, including confirming all patient appointments have concluded and all patients have safely departed prior to clinic closure.
Maintains competencies (position specific and hospital wide) required for the specific patient population served.
Performs all duties in accordance with safety and other laws, rules, and regulations as set forth by appropriate regulatory and governmental agencies and in accordance with established department and hospital policies and procedures.
May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary, or limited basis as designated by the Director of the Center or their designee.
The nature of tasks/responsibilities, required of employees in this position will likely expose the employee to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control. A summary list of tasks/procedures which may cause exposure to blood and body fluids I listed on the attached Physical Abilities Job Description
Competencies:
1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager
.
4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
5. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
8. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
QUALIFICATIONS
– High School Diploma or GED.
– Must currently be in a Medical Assistant position
– Excellent performance history in current job
– Patient care experience required through any of the following areas: CNA, MA, EMT, PCT certificate or currently enrolled nursing student who has completed at least one clinical rotation. Completion of BIDMC in-house training program. Allied Health and Physician Assistant program candidates. Home Health Aide.
– Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
MINIMUM EXPERIENCE:
Minimium of 1 year of experience; may be a combination of prior and current work experience. Must be in current role a minimum of 6 month to be considered for this role. Strong communication and customer service skills.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 – 60 years, Elderly: 60 – over.
Social/Environmental Requirements:
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
3. Potential exposure to adverse environmental conditions
o Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
4. Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual clarity > 20 feet, Visual clarity <3 feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.
Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires constant walking, standing. frequent bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Lifting and carrying items weighing up to 75 lbs, Lifting and carrying items weighing up to or more than 100 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs, Pushing items weighing up to 75
Job Description:
Responsibilities:
1. Serves as a role model, mentor and resource. Collaborates with support team. Provide training and shares knowledge. Participates in the orientation and competency development of team members, including knowledge of regulatory (e.g. The Joint Commission) requirements.
2. Supports the work of others. Provides input into performance evaluations of team members and participates in the hiring and onboarding process for new staff. Ensures new team members are prepared for competency assessments.
3. Solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used effectively.
4. Assists with the monitoring of equipment and alerting management and clinical engineering to make sure all equipment is working properly and required inspections are up to date. Completes request form for necessary service upkeep and repair. Monitor supplies for expiration dates and ensures appropriate level for area to run effectively and orders supplies as needed.
5. Additional administrative or operational responsibilities may include, but are not limited to, assisting with scheduling, resource for technology use, and/or input into process improvement efforts.
Required Qualifications:
1. High School Diploma or GED.
2. Must currently be in a XXX title (will vary by entity and will be included in each job description)
3. Excellent performance history in current job.
4. Minimum of 1 year of experience; may be a combination of prior and current work experience. Must be in current role a minimum of 6 months to be considered for this role. Strong communication and customer service skills.
5. Patient care experience required through any of the following areas: CNA, MA, EMT, PCT certificate or currently enrolled nursing student who has completed at least one clinical rotation. Completion of BIDMC in-house training program. Allied Health and Physician Assistant program candidates. Home Health Aide.
6. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Competencies:
1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
5. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
8. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 – 60 years, Elderly: 60 – over.
Social/Environmental Requirements:
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
3. Potential exposure to adverse environmental conditions
o Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
4. Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual clarity > 20 feet, Visual clarity <3 feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.
Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires constant walking, standing. frequent bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Lifting and carrying items weighing up to 75 lbs, Lifting and carrying items weighing up to or more than 100 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs, Pushing items weighing up to 75 lbs, Pushing items weighing up to or more than 100 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance. There may be occasional maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Keyboard use.
Pay Range:
$24.50 – $32.97
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
