When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Position Summary
The Senior Program Manager, Ambulatory CDI Operations provides independent operational leadership for CDI initiatives across the ambulatory network. This role is directly accountable for program implementation, performance outcomes, cross-functional coordination, and vendor execution in support of organizational risk, quality, and documentation goals.
The Senior Program Manager exercises delegated decision-making authority, represents departmental leadership in operational forums, and ensures the sustainable execution of programs that span 90+ practices across multiple regions. This position leads system rollouts, drives engagement, resolves operational barriers, and ensures end-to-end continuity of key CDI workflows.
Job Description:
Essential Responsibilities
Program Ownership & Execution
· Owns and manages the successful implementation and ongoing performance of ambulatory CDI programs, including Pre-Visit, Post-Visit/Concurrent, and Point-of-Care workflows.
· Develops and executes program plans, timelines, and stakeholder coordination for enterprise onboarding, expansions, and rollouts.
· Establishes onboarding standards, readiness milestones, communication sequences, and success metrics for new regions and practices.
· Identifies barriers to program success and independently implements corrective actions, escalating only when necessary.
Operational Leadership & Delegated Authority
· Serves as the first point of escalation for operational issues, resolving barriers and making decisions on behalf of departmental leadership.
· Represents the department in cross-functional operational meetings, assuming full decision-making authority when acting as designee.
· Ensures program continuity and alignment by proactively partnering with practice leadership, IT, coding, compliance, leadership stakeholders, and population health teams.
Vendor Oversight & Partnership Management
· Leads operational coordination with external vendor partners (e.g., Chirok), ensuring adherence to workflows, expectations, and performance outcomes.
· Oversees onboarding, reporting, transitions, and escalations, ensuring execution aligns with network priorities.
Training, Change Management & Talent Development
· Develops and delivers training strategies for practices, providers, and internal staff to drive adoption of CDI workflows and point-of-care solutions.
· Mentors team members, reinforces accountability, and strengthens overall team capability to support expanding program needs.
Performance Monitoring & Accountability
· Reviews monthly program performance analyses and translates insights into tactical next steps, provider outreach, workflow adjustments, and stakeholder follow-up.
· Tracks engagement, adoption, performance trends, and compliance, ensuring leadership has visibility into progress, barriers, and outcomes.
Scope of Authority
This position carries delegated authority from departmental leadership to:
· Make independent operational decisions impacting multiple regions, practices, and vendor execution
· Prioritize escalations, triage issues, and determine corrective paths
· Act as departmental representative and final decision-maker in operational forums when leadership is not present
· Direct vendor actions, timelines, and operational focus
· Enforce adherence to established workflows, expectations, and processes
This role owns outcomes, not tasks.
Leadership Responsibilities
· Functions as second-in-command for the Ambulatory CDI program, ensuring uninterrupted leadership coverage and execution.
· Leads portions of team meetings, drives accountability on action items, and reinforces program priorities across the team.
Required Qualifications
· Bachelor’s degree or equivalent experience, Master's degree preferred
· Experience leading programs, cross-functional initiatives, or operational rollouts
· Demonstrated ability to influence, drive accountability, and deliver outcomes across multiple stakeholder groups
· Strong analytical, communication, and project management skills
Pay Range:
$86,000.00 USD – $120,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
