When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Books surgical procedures for providers within the medical office.
Job Description:
Roles and Responsibilities
- Coordinates with AJH surgical services to schedule elective, emergent and all inpatient-outpatient surgical procedures for the surgical providers within the medical practice.
- Books pre-admission testing appointments, surgical assistants as needed, pre-operative and post-operative appointments per protocol within the medical office.
- Pre-certifies surgery patients with insurance companies and update as needed.
- Communicates with patients via phone and mail with all relevant information pertaining to surgical times, dates and instructions.
- Communicates with providers daily with updates to surgical schedules and cases needing review.
- Create & maintain financial spreadsheets pertaining to OB & GYN surgery
- Review & check out surgical appointments monthly (and others as necessary)
- Create, type, maintain, update and scan provider schedule monthly. Receive provider schedule changes and bump appointments as necessary.
- Assistant to Practice Manager – Any needed duties
- Typing, distributing & revision of On Call Schedule
- Provider pagers – including maintenance & replacement
- Creation & revision of business & clinical forms – printed & ECW
- Ordering Business forms, cards, Rx pads & envelopes
- Ordering provider lab coats
- Completes other duties as assigned
Organizational Expectations
- STRATEGIES FOR PATIENT SATISFACTION: The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every employee recognizes that his/her job performance, including personal interactions with patients, has a direct impact on patient satisfaction and the reputation of Anna Jaques. In being held accountable for meeting these standards, our employees will ensure outstanding service to our patients and their families and reinforce our commitment to providing the highest quality patient care to the community.
- Attitude: Our patients' most basic expectation is to be treated with courtesy and respect. This commitment is reflected in our attitude and our behavior.
- Appearance: We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace, with no taped or handwritten signs. We will also consider our patients expectations in how we present ourselves
- Caring About Patient's Concerns and Worries: Communication to patients should be delivered with courtesy and care. Close attention is given to both verbal and nonverbal messages and to listening attentively to our patients in order to fully understand their needs and sympathize with them.
- Commitment to Each Other: Providing quality patient care requires the efforts of many different employees, representing every department of the hospital. Each member of the Anna Jaques Hospital team deserves respect from his/her co-workers. Never blame another department or co-worker to a patient.
- Patient Waiting: We will always keep our patients frequently and honestly informed of delays and make them as comfortable as possible while they wait.
- Confidentiality: We will ensure our patients' right to privacy. We will treat all patient information as confidential. Discussion of patient matters will be restricted to appropriate situations and locations.
- Safety Awareness: It is the responsibility of all employees to do their best to ensure a safe and accident-free environment for patients, their families, and fellow employees.
- Sense of Ownership: The reputation of Anna Jaques Hospital depends on each employee, and I will do my part
- PATIENT SAFETY: Incorporates Patient Safety Goals in daily work and identifies and reports safety issues to supervisor, Patient Safety Hotline, and/or through the incident reporting process. Supports a culture of patient safety by educating patients and families on the care they are receiving, encouraging them to voice their concerns and informs them how to report related issues.
- ATTENDANCE & PUNCTUALITY: Adheres to the hospital's policies and procedures regarding absences and tardiness. Provides adequate notice when calling out sick and requesting time off
- Arrives and departs from work at appropriate time.
LEADERSHIP CAPABILITIES
- At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.
JOB REQUIREMENTS
Required Skills
- Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable the individual to perform the essential functions.
- Communication: Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
- Must have excellent telephone communication skills and ability to work with electronic medical record.
- Ability to communicate with staff, providers and patients.
Minimum Education
- High School education or equivalent
Minimum Work Experience
- Prior office experience necessary, computer skills necessary.
Pay Range:
$23.15 – $31.16
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
